Retail Sales Associate

Retail Sales Associate

As a Retail Sales Associate, you'll play a vital role in creating an inviting and inspiring experience for every Wayfair customer. You'll actively support customers throughout their shopping journey, from answering questions and placing orders to handling returns and solving issues with empathy and precision. You'll thrive in a proactive sales environment, building personalized connections, boosting store performance, and turning first-time shoppers into loyal customers. If you're passionate about delivering top-tier service and love fast-paced, collaborative work, this role offers a great opportunity to grow with a brand redefining the future of home retail.

What Does a Retail Sales Associate Do?

• Engage and Connect with Customers: Build meaningful relationships by asking thoughtful questions to understand each customer's needs and style preferences.
• Performance Excellence: Consistently meet or exceed an average sales per hour (SPH) goal of $320 while achieving monthly revenue targets, daily goals, and key performance indicators in a fast-paced, metrics-driven environment.
• Demonstrate Reliability: Show up ready to work, on time, every shift, and communicate proactively about any unexpected absences or challenges.
• Always Be Selling & Provide Product Expertise: Approach every customer as a sales opportunity, educating them on purchase options through POS, app, quotes, or online tools, while sharing tailored recommendations using your knowledge of Wayfair's in-store and endless aisle offerings.
• Bring the Brand to Life & Leverage Tools: Promote Wayfair's offerings through demos, room planning, and creative shopping experiences, while using trainings, resources, and website knowledge to guide customers toward perfect solutions.
• Support Operational Excellence & Collaborate Effectively: Assist with carry-outs, curbside pickups, cancellations, cart retrieval, product returns, floor sets, backfills, and store upkeep while contributing ideas to drive team success.
• Adapt to a Fast-Paced Environment: Stay agile and energized amid frequent product, promotion, and operational changes.
• Deliver Exceptional Service: Provide personalized support and proactive solutions that make Wayfair a go-to shopping destination.
• Operate as "One Team": You will support Wayfair's total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

You'll Thrive in This Role if You Have:

• Selling & Service Experience: 1+ year of experience in retail sales or customer-facing roles. Experience in interior design or specialty sales is a plus.
• Open Availability: Willingness to work nights, weekends, and holidays based on business needs.
• Technical Proficiency: Comfortable using mobile devices, store apps, inventory tools, and POS systems.
• Core Competencies: Strong sales instincts combined with great communication, organization, and relationship-building skills.
• Time Management & Multitasking: Ability to juggle multiple customers or tasks at once while staying focused and accurate.

Additional Physical and Environmental Requirements:

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazardsmust adhere to all safety protocols.

What are the Benefits?

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediatelybecause work-life balance matters.
• 401(k) with Company Match: We'll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employmentlearn, grow, and get support along the way.
• Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type. Plus, get 10% off at our in-store restaurant.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• And So Much More: We've got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at View email address on click.appcast.io.