General Manager

Job Summary

Urban Air is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining our fun culture! This person will provide overall leadership, vision, and direction on initiatives and operating standards while providing a positive atmosphere for guests and staff.

Responsibilities

People

• Hire, train, and provide mentorship to the staff to further develop their skills
• Cultivate a team environment that provides exceptional customer service
• Implement and execute all staff training programs
• Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
• Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
• Ensure execution of all employee recognition and incentive programs as documented
• Maintain a strong community presence through partnership with community and business organizations

Operations

• Maintain a safe, clean, and secure environment for all guests and staff
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
• Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
• Provide direction to the management team and ensure all staff members perform at a consistently high level
• Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
• Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
• Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience

Financials

• Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
• Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
• Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
• Analyze financial reports and develop action plans to grow revenue and control expenses to meet or exceed annual budgets

Qualifications

• Ability to enthusiastically interact with others
• Strong character and exercises good judgment in decision‑making
• Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
• 3+ years of experience in Facility Operations & Management required
• Demonstrated ability in developing team members in areas of responsibility
• Demonstrated ability to achieve expected store financial results in areas of responsibility
• Must be professional, energetic, self‑motivated, and able to motivate others, and have a positive attitude
• Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
• Professional grooming and conduct must be constantly displayed
• Adaptability, flexibility, and general enthusiasm for the business
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Ability to establish working relationships with all employees, management, and vendors
• Ability to maintain and project professionalism, internally and externally, at all times
• Ability to establish and communicate a vision for the park
• Flexible in approach; can readily adapt to business and team needs and changes
• Ability to hold oneself accountable for high personal standards of conduct and professionalism
• Appreciation of diversity (thought, ethnic, gender, etc.)
• Innovative and strategic thinker

Who Will Succeed In This Role

Our staff and guests are important to us and should be to you as well. For many of our staff, this is their first job. We are looking for a strong, vibrant leader who can set an example by providing guidance and direction to a majority of younger staff. Encouraging and helping them grow professionally and personally as they enter the workforce. Teaching them positive guest service skills to provide a fun, safe experience for our guests all while ensuring the GM tasks are being completed to control costs and drive revenue.

Urban Air Lake Jackson is an equal opportunity employer.