Specialist, Client Operations Representative

Specialist, Client Operations Representative

We're seeking a future team member for the role of Specialist, Client Operations Representative to join our team. This role is located in Pittsburgh, PA.

In this role, you'll make an impact in the following ways:

• Provide comprehensive client service by managing complex client inquiries and issues, ensuring resolutions are timely and in line with client expectations.
• Coordinate and oversee operational processes related to client transactions and reporting, ensuring accuracy and efficiency.
• Collaborate with internal teams to enhance service delivery and operational processes, demonstrating expertise in client operations.
• Maintain up-to-date knowledge of industry regulations and organizational policies to ensure compliance in all client interactions and processes.
• Utilize data and analytics to identify trends and opportunities for process improvements, contributing to strategic objectives.
• Foster strong client relationships through proactive communication and a commitment to client success.

To be successful in this role, we're seeking the following:

• Bachelor's degree in business, Finance, or a related field preferred.
• 0-3 years of experience required.
• Strong analytical and problem-solving skills to manage and resolve client issues effectively.
• Excellent communication and interpersonal skills to build and maintain client relationships.
• Ability to work collaboratively across teams to drive operational efficiency and enhance client service delivery.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.