Call Center Representative

Call Center Representative

LHH Recruitment Solutions is partnering with a company in North Phoenix who is seeking an Entry-Level Customer Service Representative to join their high-volume call center team. This is a great opportunity for someone with some prior call center experience who is eager to develop their skills in a professional environment. This role is Monday-Friday 8am-5pm.

After completing training onsite, employees enjoy a heavily hybrid work schedule, making this an excellent opportunity for those seeking long-term flexibility.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Assist customers by answering questions, resolving concerns, and providing accurate information.
• Document customer interactions thoroughly and accurately within company systems.
• Meet daily performance expectations while delivering excellent customer service.
• Follow established call scripts, policies, and procedures.
• Work collaboratively with team members to ensure customer needs are met.
• Maintain professionalism and a positive attitude in a fast-paced environment.

Qualifications

• High school diploma or equivalent
• Some previous call center experience is required, including both inbound and outbound calling.
• Comfortable handling 60+ customer interactions per day.
• Strong verbal communication and active listening skills.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Reliable, dependable, and able to work independently after training.
• High school diploma or equivalent preferred.

Schedule & Pay

• Monday–Friday
• 8:00 AM–5:00 PM
• $18.00/hour
• Training: Fully onsite
• Work Arrangement: Heavily hybrid schedule after successful completion of training
• Location: North Phoenix, AZ