Senior Benefits & Leave Specialist

Employee Success (ES) is made up of human resources professionals who continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. The Senior Benefits and Leave of Absence (LOA) Specialist provides benefit and leave of absence administration and employee support within a People Services (Shared Services) function for the United States and Canada. This role leverages best practices and consistency in process design to ensure accurate and impactful application of benefit and leave programs and procedures while remaining true to Salesforce culture. Responsibilities Customer Service Serve as the primary liaison between Benefit and LOA vendors and Salesforce employees. Interpret and apply understanding of Employee Benefits, Leave of Absence, Salesforce policies and practices, and other regulations to provide advice, guidance, and clarification for employees. Maintain proper case management by utilizing team dashboards to ensure timely and accurate responses that are based on Salesforce key performance indicators (KPIs). Identify trends in the case management system with the assistance of our Data Partner and create training opportunities for the T1 team and SMEs. Partnership & Collaboration Function as a thought partner with global stakeholders to create seamless, end-to-end employee experiences for complex, highly visible Benefit and LOA Programs. Consult with Benefits/LOA COE, Payroll, ESBPs, and Salesforce legal counsel, as necessary. Partner with Health & Safety and our Workers' Compensation vendor to assist employees with Workers' Compensation claims. Project Duties Manage and/or participate in special projects/programs requiring Benefit and LOA department stakeholder input. Work with global partners to ensure a global Salesforce approach when working on global projects. Lead User Acceptance Testing for system enhancements. Continuous Improvement Assist the business to form/improve process and systems solutions that embed scalable frameworks/methodologies to satisfy both tactical and strategic business needs. Leverage Basecamp knowledge to identify trends and recommend solutions for Benefit and LOA-related matters to aid in Tier 0 and Tier 1 resolution. Ownership of updating/net new internal and external articles to ensure accuracy of information as it pertains to year over year and process changes. Requirements Minimum 4+ years' experience in human resources, including benefit and leave of absence administration and vendor management. Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). Prior experience working in a centralized human resource function preferred. Ability to build, develop, implement, and engage in new service delivery approaches. Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment. Adept understanding of client motivations and business pain points; leverages inputs to influence business decisions. Experience working in a high volume, fast-paced environment, preferably in a high growth technology company. Ability to make decisions guided by policies, practices, procedures, and business plan. Uses best practices and knowledge of internal or external business issues to improve delivery of services. Works independently and collaboratively; receives moderate guidance on day-to-day work and deliverables. SHRM Certification recommended. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and aim to create an inclusive workplace free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Benefits Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at #J-18808-Ljbffr salesforce.com, inc.