Retail Banking Specialist

Job Overview This person shall be responsible for providing a superior service experience to all guests of FBT, meeting and resolving transactional needs in a timely and efficient manner while maintaining a strong client focus. Responsibilities Provide a superior service experience that satisfies the wants and needs of the bank’s guests while reflecting FBT’s culture and community commitment. Develop, maintain, and grow profitable relationships with new and existing clients, minimizing risk. Perform general teller functions, including processing deposits, withdrawals, payments, and negotiable items. Maintain a balanced cash drawer each day and remain risk‑aware by identifying and reporting suspicious transactions. Assist in the daily servicing of branch hardware, including ATM and/or TCR(s). Anticipate client needs and advise on solutions that personally benefit them. Assist with opening new accounts and establishing new relationships. Educate clients on the bank’s suite of products, services, and processes that meet both client and community needs. Seek direction from the Retail Banking Supervisor and/or Retail Branch Manager to align daily work with organizational goals. Collaborate with colleagues within and outside the Retail business line to meet client needs. Monitor and maintain deposit and credit portfolios for quality and potential risk. Follow through on collection efforts using all legal means required by Loan Policy and Guidelines, when necessary. Act in accordance with FBT policies and procedures as set forth in the employee handbook. Adhere to compliance procedures, participate in required compliance training, and attend meetings deemed appropriate by supervisor. Qualifications High school diploma and a minimum of one year of related experience, or equivalent. Strong communication skills, including excellent verbal and written correspondence, effective listening, and responsiveness. Personable, empathetic, collaborative, and solution‑driven problem solver. General understanding of sales is a plus but not required. Compensation The anticipated hourly range for this role is between $17.40 and $22.58, a good faith estimate. Compensation may vary based on experience, training, skills, work location, and other factors. Eligible roles may qualify for incentive compensation based on individual performance. Benefits Medical, Dental, and Vision insurance Health Savings Accounts 401(k)/ESOP with a match of up to 7% Paid Time Off and Flexible Work Arrangements Paid Parental Leave and Student Loan Repayment Assistance Wellness Program and tuition reimbursement for education Volunteer Service Hours with paid time to volunteer (16 hours) In‑house Childcare & Preschool (Kid's World) Equal Employment Opportunity First Bank & Trust is an Equal Opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at View phone number on click.appcast.io or email View email address on click.appcast.io. #J-18808-Ljbffr