JR SYSTEM ADMINISTRATOR

Reports To : Information Technology Manager

Employee Type : EXEMPT X NON-EXEMPT

POSITION SUMMARY:

Under the direction of the Information Technology Manager, the System Administrator resides in the second escalation level for issues reported to the IT Department. This is a Level 2 role that assists Level 3 personnel in designing, configuring, and maintaining complex systems that Mayers Memorial Hospital District relies on. They also receive escalations from Level 1 and other Level 2 personnel when necessary, and will need to field, escalate, and resolve Tier 1 and 2 tickets in the absence of Level 2 personnel. This position requires previous IT experience or knowledge.


This job description is intended to identify some of the primary duties and responsibilities. Mayers Memorial Hospital District reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this position description, at MAYERS MEMORIAL HOSPITAL DISTRICT'S sole and absolute discretion.

POSITION QUALIFICATIONS:

A Candidate Must Have:

1. Associates Degree in a technical field of study or equivalent IT related work experience.
2. Understanding of basic ITIL concepts
3. Previous experience with any ticketing or issue tracking system
4. Excellent customer service skills
5. Excellent written skills
6. The ability to contribute to and effectively work in a team
7. The ability to learn new technologies and platforms quickly with above-average problem solving and critical thinking skills
8. An above-average attention to detail
9. Excellent Time Management Skills

A Candidate Would Benefit From:

1. Previous healthcare experience
2. Previous experience with an EMR/EHR, PACS, or any other HIS
3. Previous project management experience
4. A solid understanding of PowerShell, Bash, or Python and how to apply that understanding to automation
5. Experience with Windows Desktop and Server operating systems
6. Experience with relational databases
7. Experience with Linux operating systems
8. Experience with Cisco Catalyst, Nexus, or Meraki platforms
9. Experience with virtualization platforms, specifically Nutanix
10. Experience with virtualized desktop environments, specifically Citrix
11. Experience with backup software, specifically Cohesity
12. Experience administering Microsoft 365, Active Directory, and Group Policy

POSITION RESPONSIBILITIES:

All IT Personnel Will:

1. Maintain professionalism, both when on duty and as a representative of MMHD among the community outside of normal work hours
2. Support the hospital's EMR (electronic medical record) program.
3. Attend regular collaboration meetings
4. Contribute to internal knowledge base, standard operating procedures, and process improvement
5. Request assistance from other team members on complicated issues
6. Maintain a positive working relationship with patients, visitors, and facility staff
7. Maintain confidentiality in accordance with HIPAA and MMHD policies in regards to all encounters with Patient, Employee, Visitor, and any other type of Personally Identifiable Information when performing work
8. Manage their time effectively, organizing and prioritizing work in accordance with the rest of the team
9. Communicate appropriately to directors, managers, vendors, and coworkers.
10. Communicate accurately and entirely, to include proper spelling and grammar, complete reference materials, and minimal mathematical calculation
11. Consider the needs and workflows of other departments with which he/she works with on a temporary basis in order to assist them more effectively
12. Answers phone calls, assists end users, and address all issues in accordance with their priority level
13. Arrive on time, and in appropriate uniform
14. Travel to remote facilities when necessary (5-20 miles depending on location)
15. Assist in scheduled On Call rotation when necessary
16. Assist in Business Projects that require the assistance of the IT department
17. Perform other duties as assigned

Jr. System Administrators Will:

1. Possess the ability to take on all responsibilities of Level 1 and other Level 2 personnel in their absence
2. Receive escalated issues from other Level 2 personnel, Level 3 personnel, and management
3. Be able to identify when to escalate tickets to Level 3 personnel or management
4. Document their ticket resolutions in a verbose manner and publish them for future use
5. Assist System Administrators in performing the majority of IT related work on Business Projects. Required work for these projects vary, ranging from single server provisioning to standing up a new environment
6. Become subject matter experts in the systems built during these projects, and establish what health checks need to be performed, as well as what monitoring needs to be configured on the systems or components that reside in that area to ensure they function correctly
7. Heavily document systems and components they configure during Business Projects, or of which they are the subject matter expert on
8. Perform maintenance on systems they have configured during a Business Project or of which they are the subject matter expert on, document any changes made during the maintenance, and communicate the documentation location and severity of the changes made to whomever will be on call after these changes are made
9. Look for opportunities to automate tasks, improve the IT departments ability to provide good customer service, or reduce ticket load, and present a complete solution to the IT Manager for approval
10. Look for opportunities to improve workflow of other departments via technology, and present the idea to the IT Manager for further investigation

Professional Requirements:

1. Adheres to dress code; appearance is neat and professional.
2. Completes annual education requirements if applicable.
3. Maintains regulatory requirements.
4. Wears identification while on duty.
5. Attends annual evaluation and participates actively in this process.
6. Reports to work on time and as scheduled; completes work in designated time.
7. Attends all meetings as appropriate.
8. Exhibits the mission, ethics and goals of Mayers Memorial Hospital District in the performance of job duties.

WORKING CONDITIONS:

1. Willingness to work beyond normal working hours, including scheduled availability outside of normal business hours, and in other positions temporarily when necessary.
2. Is involved with personnel, visitors and government agencies, etc., when necessary.
3. Must function independently, have personal integrity, have flexibility and the ability to work effectively with other personnel, clients and support agencies.

PHYSICAL REQUIREMENTS:

1. Sits, stands, bends, lifts, walks and moves intermittently during working hours.
2. Able to lift 20 lbs.