Southwest Careers Jobs, Virtual Jobs Chicago Apply In US ( Customer Service Agent )

Job Summary Customer Service Agent at Southwest Airlines (Chicago, USA). Pay: $20 per hour. Bachelor’s degree required. Responsibilities Deliver hospitality and support at ticket counters, baggage service offices, and gate areas. Handle ticketing, check‑in, boarding, and luggage‑related inquiries while operating point‑of‑sale machines. Process payments and issue tickets, vouchers, and coupons accurately and balance daily transactions. Assist passengers facing oversold, delayed, or cancelled flights and manage related complaints. Provide flight status, reservation, and general customer information promptly and professionally. Complete required forms, review processes, and file incident or grievance reports as needed. Maintain a properly‑groomed appearance and adhere to Southwest’s uniform policy. Perform other duties assigned by management as required. Qualifications U.S. citizenship or authorized to work in the United States. Minimum age 18 years. Strong verbal and written communication skills. Proficiency in using a laptop, point‑of‑sale system, and telephone. Ability to work a shift schedule and, when needed, overtime. Capacity to lift up to 70 kg (154 lbs) and move weights of 40–50 kg (88–110 lbs). Capability to work effectively in a fast‑paced, high‑pressure environment. Valid SITA badge and, if required, Customs clearance for global flights. Preferred: foreign language skills. Benefits Union‑based position with seniority‑based shift assignments. Flexibility for early mornings, evenings, weekends, and holidays. Optional overtime pay based on operational needs. Frequent flyer credit for all Southwest flights (including dependents). 401(k) plan with company match. Profit‑sharing participation tied to Southwest earnings. #J-18808-Ljbffr Southwest Airlines