Customer Relations Specialist TEMP

Job Details

What is the job?

We’re looking for a Customer Relations Specialist TEMP to join our team at Regal. In this role, you’ll be the first point of contact for our patrons who reach out through email, phone, or social media.

You’ll work closely with theatre managers, IT, Marketing, and other teams to resolve issues, provide support, and ensure every guest feels heard and valued. This is a role where you’ll have the chance to combine excellent communication skills with problem-solving and collaboration.

If you love movies, enjoy helping people, and thrive in a fast-paced, team-oriented environment, this could be the role for you.

What will you be doing?

• You’ll respond to customer inquiries via phone, email, and social media, ensuring issues are handled quickly and professionally.
• You’ll support theatre management by investigating customer concerns and escalating sensitive matters when needed.
• You’ll identify and resolve potential issues, including fraud scenarios, while maintaining confidentiality.
• You’ll collaborate with other teams (IT, Marketing, Operations) to resolve customer and theatre questions about promotions, subscriptions, and technical support.
• You’ll maintain reporting databases and share weekly updates with leadership teams.

About you

• You have at least 1 year of customer service experience (theatre industry knowledge a plus).
• You’re a strong communicator with excellent phone, writing, and grammar skills.
• You’re confident using technology, including Microsoft Office, Teams, CRM tools, and social media platforms.
• You stay calm under pressure, with strong problem-solving and de-escalation skills.
• You bring a positive, professional attitude — and you love movies!
• You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire.

About Regal

Regal Cinemas – where movie magic meets unforgettable experiences!

At Regal Cinemas, part of Regal Cineworld, each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits, we’re all about creating moments that spark joy, laughter, and a little bit of movie magic.

With over 7,600 screens across 625 locations in 9 countries, including Cineworld, Picturehouse, Cinema City, Yes Planet, and Regal Cinemas right here in the US - we bring the joy of movies to millions.

Based out of our buzzing Theatre Support Office in Knoxville, Tennessee, we offer a variety of roles with a mix of hybrid, field-based, or remote working options, depending on the role.

What really makes Regal shine? Our people. We’re passionate about supporting your growth and helping you carve out your dream career within the Regal Cineworld family. Fancy joining us on this epic film adventure? Dive into the Regal stories and see what life’s like behind the scenes of the big screen!

Read more about the Regal culture here – Regal Careers

Our Benefits

• Free movie passes and discounted concessions at any Regal location
• Eligibility to participate in our 401(k) retirement plan with company match after age 21

Inclusion & Belonging

At Regal Cineworld, we believe our strength comes from the diversity of our people. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our commitment to inclusion and belonging embraces all aspects of identity, including gender, ethnicity, age, disability, sexual orientation, religion, and background.

We take pride in creating an environment where differences are celebrated and everyone has equal opportunities to succeed. Our hiring process is designed to be fair and accessible, welcoming applicants from all backgrounds. If you need any accommodations during the hiring process or in the workplace to support your needs, please contact the Talent team.

If you have any questions about this role or working at Regal Cineworld Group please contact ***email_hidden*** . We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as possible