Home Medical Equipment - Intake Representative

Departmental Overview

Compensation/Benefits

• $14.29-$23.34/hr. dependent on previous work experience.
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement

Job Summary

• Receives and responds to inquiries and orders from physicians, patients, and other referral sources.
• Answers incoming calls.
• Initiate order intake for walk-in patients.
• Close out each day's activities through the store front.
• Knowledgeable of products and services.
• Inventory and Tracking Responsibilities.
• Provides excellent customer service to all patients, guests and family members.
• After Hours Call
• Trans filling and Deliveries
• Patient and family equipment education
• Home Safety Assessments
• Performs all functions necessary to register patients
• Performs patient test order entry
• Compiles and audits for accuracy registration information and forwards to patient accounts and medical records
• Instructs patients and other personnel on the proper procedure for equipment storage, billing and transport requirements.

Qualifications

Education

• High School Diploma or Equivalent GED

Experience

• Two years of experience in customer service.
• Two years Home Medical Equipment Billing experience preferred.
• Computer, communication, office equipment, and data entry skills required.
• Medical accounts billing experience desirable.

Schedule

M-F

Work Shift

Day

Position Type

Regular Full Time