Account Support Coordinator - Multiple Positions!

Lake Air Products Account Support Coordinator

Lake Air Products is a fast-growing contract manufacturer serving medical, aerospace & defense, industrial markets and more. We are committed to quality, performance, and building strong teams while proudly living by our Core Values: Customer Focus, Passion for Performance, and Right People Best Teams.

Position Summary

The Account Support Coordinator manages all aspects of sales orders, serving as the primary communication link between Lake Air Products and our customers for order processing and shipment follow-up. This role supports teamwork across internal teams and helps drive key performance metrics to ensure accurate, timely, and efficient order fulfillment.

Essential Duties & Responsibilities

• Serve as the primary point of contact for assigned customers, managing order status, schedule changes, customer inquiries, complaints, RMAs, and delivery communications to ensure exceptional customer service.
• Partner with Order Entry, Production, Scheduling, and Account Management to align customer requirements, production capacity, inventory availability, and delivery schedules.
• Monitor customer orders and production using ERP reports and planning tools to proactively identify potential issues and coordinate timely resolutions.
• Build strong customer relationships by proactively communicating lead times, inventory strategies, quality expectations, and cost considerations while managing customer inventory programs, including Vendor Managed Inventory (VMI) and consigned inventory.
• Maintain accurate customer records, interactions, performance metrics, and account activity within the CRM and ERP systems.
• Support continuous customer satisfaction by identifying opportunities for process improvements, escalating issues when appropriate, and providing backup support to the Account Management team.

Qualifications

• Knowledge of manufacturing process and scheduling of jobs
• Experience with Microsoft Office in a manufacturing environment
• Prior experience working in ERP systems (Epicor preferred)
• High-paced self-motivator who promotes teamwork among co-workers
• Ability to multi-task and to deal with dynamic problems and variables
• Excellent communications skills
• High School diploma or equivalent required. Associates degree preferred

Lake Air Products Offers

• Competitive Pay
• Full Benefits
• 401(k) Employer Match
• Paid Time Off (PTO) and Holiday Pay
• Gym Reimbursement
• Tuition Reimbursement

Please note that this position may require travel to our Roseville, MN facility and may be subject to export control regulations. Unless an exemption applies, candidate(s) must be a U.S. Person* within the meaning of the law or obtain an export control license. Candidates who do not meet the International Traffic in Arms Regulations (ITAR) requirements or choose not to pursue such positions are not disqualified from applying for other opportunities with Lake Air Products. Nothing in this posting should be interpreted as limiting applications based on nationality or citizenship status.

*A U.S. Person under export control laws includes a U.S. citizen, U.S. national, U.S. permanent resident, or protected individual who has been lawfully admitted for temporary residence in the U.S. as a refugee or asylee under U.S. law.