Medical Support Assistant (Advanced)

Medical Support Assistant (Advanced) The Advanced Medical Support (AMSA) Position serves as a facilitator for Veteran care and referrals to private sector providers and organizations within the community. The primary duties of the Medical Support Assistant (Advanced) may include but arenot limited to: Acts upon referrals provided by VA Physicians to assist veterans in scheduling outside visits Ensuring veterans keep their scheduled appointments, conduct follow up necessary as part of their treatment and retrieval of medically pertinent information (medical records) Ensuring that proper billing is pre-authorized Maintains appointment schedules for Community Care Communicating with Community Care providers to ensure they accept VA patients and payments Maintain current provider agreements or contracts Prepares any required pre-appointment documents Process and document the consults following proper guidelines/ procedures Obtains medical documentation from community providers Coordinates internal and external care between customers and providers Audits authorizations, reviews payments, and reconciles with community providers on outstanding claims Investigates problems or situations, which require special action, and initiates actions within purview to correct the problem and expedite care for the veteran Performs general clerical duties in a PACT team environment, which include routine DHCP/CPRS entry and extraction of data and/or reports Operates/uses routine office equipment to include DHCP computer terminals or PC's, printers, telephones, copy machines, fax machines, card imprinters, embossers, etc. Works closely with all Community Care staff and provide assistance to other areas/units/sections Performs work involving the collection, compilation and/or tracking of data and statistical information in support of organization's program operation Receives and processes documents and reports in accordance with establish procedures Reviews documents and reports for completeness and enters pertinent information into an automated tracking system Work Schedule: Monday - Friday, 8:00am - 4:30pm. Subject to change based on the needs of the service. Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 00457F Permanent Change of Station (PCS): Not Authorized