Front of House Team Leader

Job Description

Job Description

Big Daddy’s BBQ is looking for an energetic and responsible Shift Lead to oversee daily operations during shifts, ensuring the restaurant runs smoothly. This role involves leading a team of staff members, ensuring excellent customer service, and maintaining a clean and organized restaurant environment. The ideal candidate will have strong leadership skills, a passion for BBQ and soul food, and the ability to handle both the front and back of house operations.

Responsibilities:

• Lead & Supervise Staff:
• Direct and support the team during shifts, ensuring tasks are completed efficiently.
• Provide guidance and feedback to staff, helping them maintain excellent customer service standards.
• Assist in training new employees and offering on-the-job guidance.
• Handle employee scheduling and manage shift transitions as needed.
• Customer Service Excellence:
• Ensure customers receive exceptional service at all times, addressing any concerns or complaints promptly.
• Lead by example, offering friendly and professional service to customers.
• Ensure front-of-house staff are maintaining a clean and welcoming atmosphere.
• Operations & Inventory:
• Assist with inventory checks , ensure supplies are stocked, and communicate needs to management.
• Oversee the flow of orders, from kitchen to customer, ensuring food quality and timely service.
• Ensure food and drink items are presented properly and according to restaurant standards.
• Monitor restaurant cleanliness and help with cleaning duties as necessary.
• Shift Management:
• Open and close the restaurant as needed, ensuring all opening/closing procedures are followed.
• Handle cash and credit transactions and assist with end-of-shift cash reconciliation.
• Ensure all staff adhere to health and safety standards and company policies.
• Problem-Solving & Decision Making:
• Step in to resolve conflicts or issues that may arise between staff members or with customers.
• Make quick decisions during busy periods to ensure smooth service.

Requirements:

• Proven experience in a leadership or supervisory role in the food service industry.
• Strong communication and interpersonal skills .
• Ability to work under pressure in a fast-paced environment.
• Dependable, organized, and detail-oriented.
• Comfortable handling cash transactions and managing a register.
• Ability to stand for long periods and lift up to 50 lbs .
• Flexible availability, including nights, weekends, and holidays .

Benefits:

• Competitive pay + tips
• Employee meal discounts
• Opportunities for career advancement in a growing business
• A positive, family-oriented work environment

If you're a natural leader with a passion for BBQ and providing excellent service, we want to hear from you!