Customer Service Representative

Customer Service RepresentativeThe Customer Service Representative will play a key role in the success of our company. This position is responsible for communicating with our customers, our employees and our internal operations to ensure a positive customer experience.Core Responsibilities & Duties:Interact with customers by phone, email and in personHandle customer service issues in a professional mannerEffectively communicate with production team to ensure a positive customer experienceEstablish and maintain relationships with production staff to facilitate the success of the companyManage the flow of communication between production team and customers to ensure customer satisfactionIdentify customer needs when dealing with new or existing customersContinuously improve through feedback to create a more efficient and effective service programAdhere to company policies and proceduresMaintain a high level of professionalism in a workplace that is fast paced and sensitive to customer concernsRequirements:Previous experience in customer service, sales or other related fields.Familiarity with industry standard practices. (EPA, OSHA, HIPAA)Ability to handle critical information in a professional manner.Ability to recognize when problems have been solved and continue to search for new solutions.Excellent benefits include medical with a standard PPO plan with deductibles as low as $1,500 and wellness credit up to $750; free concierge primary care; voluntary 401k plan currently matching up to 12%; voluntary dental and vision plans; free telemedicine services; basic life, long and short term disability coverage.EOE M/F/D/V#IND11