Customer Service Representative

Job Description

Job Description

Job description:

We are seeking a professional and detail-oriented Customer Service Representative to support daily customer service and administrative operations within a fast-paced manufacturing and logistics environment. The ideal candidate will have strong communication skills, the ability to multitask, and experience supporting customers, internal teams, and order coordination processes.

Responsibilities

• Serve as the main point of contact for customer inquiries via phone and email
• Process customer orders, updates, and order changes accurately and efficiently
• Coordinate with production, shipping, and warehouse teams to ensure timely deliveries
• Track orders and provide customers with shipment updates and status information
• Maintain accurate customer records, purchase orders, and documentation
• Resolve customer concerns professionally and in a timely manner
• Support inventory and order management processes as needed
• Assist with data entry, reporting, and administrative tasks
• Maintain strong communication with internal departments to ensure customer satisfaction
• Provide a high level of professionalism and customer support at all times

Qualifications

• Previous customer service, administrative, or order processing experience preferred
• Manufacturing or logistics industry experience is a plus
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Proficient with Microsoft Office and computer systems
• Ability to work in a fast-paced environment and meet deadlines
• Strong attention to detail and problem-solving skills
• Bilingual English/Spanish is a plus

Preferred Skills

• Experience with ERP systems or order entry platforms
• Strong customer relationship management skills
• Ability to prioritize tasks and adapt quickly
• Team-oriented mindset with a positive attitude

Work Environment

This role is primarily office-based within a manufacturing environment and may require communication with warehouse, shipping, and production teams throughout the day.

Full-time

Monday – Friday