Cloud Administrator

Cloud Administrators troubleshoot a wide range of customer support issues from basic to complex, including but not limited to backups, patching, imaging, permissions, and working with Windows and Linux servers. Role Responsibilities Manage client support tickets through to their successful resolution Troubleshoot and remediate enterprise level IT application issues (backups, DR, security, patching, etc.) Perform administrative tasks at the operating system, application, and hypervisor level Monitor network events, perform daily walk-throughs, participate in after hour maintenances and major incidents Deliver exceptional experiences to clients in every interaction Perform other duties as required to help the Otava operations team achieve its objectives Experience Experience in an enterprise or managed services level technology role 5+ years’ experience in VMware, vSphere, hybrid and/or public clouds Assist with any other infrastructure/team responsibilities and tasks that may be required Required Experience Knowledge, Skills, and Abilities Foundational knowledge of Windows, VMware, Active Directory, enterprise server environments, and networking Basic VMware vSphere virtualization with related storage and networking technology (vSAN, virtual networking) Operating system and application installation/configuration Basic knowledge of Windows Server operating systems Basic understanding of public, private and hybrid cloud environments Ability to work flexible hours for emergencies, and participate in on call rotation schedule Assist with any other infrastructure/team responsibilities and tasks that may be required Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience and/or certifications. Education Degree in Computer Science, Information Technology, or equivalent experience with Networking, cloud systems, or automation and scripting. Licensing/Certifications Technology related certifications and education are a plus. VMWare VCP-DV/NV CCNA NSE4 VMWare VCP Veeam VMCE Working Conditions Monday to Friday, 8am to 5pm What We Offer Hybrid work, competitive compensation package, base ($66k - $71k annually), 401(k) with company match, medical, dental, vision, HSA options, life and disability insurance, generous flexible PTO, paid holidays, paid volunteer time off, paid parental leave, professional development opportunities, and an Employee Assistance Program. Equal Employment Opportunity OTAVA is committed to equal employment opportunity and compliance with all applicable pay transparency requirements. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr