Patient Arrival Specialist

Be among the first 25 applicants. Overview We’re fueling your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. Benefits Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, leadership programs...and more Description An opportunity to serve as the first point of contact for patients arriving at Emory facilities. This role requires providing outstanding customer service and supporting patient care. Hours: 8:00am – 5:00pm / Full Time / 40hrs Key Responsibilities Warmly greet patients, guests, and employees entering the facilities with a smile and appropriate salutation. Ensure a positive experience by following the Emory Healthcare customer service model. Assist patients with check‑in, including using online applications and troubleshooting technical issues. Communicate with patients, families, and staff to address concerns and resolve complaints in real time, involving leadership as needed. Maintain a clean environment by keeping entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed. Complete administrative tasks: confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays. Proactively round on patients in waiting areas to ensure comfort and address immediate needs. Minimum Qualifications High school diploma, GED, or equivalent preferred. Must be at least 18 years old and authorized to work in the United States. Proficiency in English with strong communication skills. Strong interpersonal skills and ability to work collaboratively in a team environment. Basic digital literacy and comfort navigating software applications. Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy. Successful completion of software training upon hire. Physical Requirements Medium: 20‑50 lbs 0‑33% of the work day (occasionally); 11‑25 lbs 0‑33% (occasionally); 01‑10 lbs 67‑100% (constantly); Lifting 50 lbs max; Carrying objects up to 25 lbs; Occasional to frequent standing & walking; Occasional sitting; Close eye work; Physical demands may vary depending on assigned work area and tasks. Environmental Factors Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: blood‑borne pathogen exposure, bio‑hazardous waste, chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting, patient care/handling injuries, radiation, shift work, travel may be required. Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at View email address on click.appcast.io. Please note that one week's advance notice is preferred. Seniority Level Entry level Employment Type Full-time Job Function Other Industries Hospitals and Health Care #J-18808-Ljbffr Emory Healthcare