Patient Navigator - Bascom Palmer Eye Institute - High-Risk Ophthalmology Registry

Patient Navigator, High-Risk Ophthalmology Registry

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for Patient Navigator, High-Risk Ophthalmology Registry in Miami, Florida.

The Patient Navigator facilitates patients' ability to obtain services by identifying barriers to care, coordinating the development of treatment plans, and monitoring the implementation and follow-up of services ordered by caregivers.

Core Job Functions

• Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.
• Ensures patients have access to insurance and social service programs for which they are eligible.
• Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.
• Identifies and resolves real or perceived barriers to care.
• Educates and counsels patients on issues related to their health and life situations.
• Maintains current knowledge of community health, welfare resources, and any other programs available to patients.
• Handles patient communications and contacts healthcare facilities for medical records.
• Addresses care gaps with the nurse navigator.
• Prepares, tracks, and processes medical records and pathology specimens. Reviews and files medical records for completeness; uses tracking systems for accurate documentation.
• Provides administrative support to the department by answering phones, addressing inquiries, and directing calls or taking messages, copying, faxing, emailing, and mailing records while ensuring confidentiality.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

Education: High School Diploma or equivalent/relevant experience, certification or license

Certification and Licensing: Refer to department description for applicable certification requirements

Experience: Minimum 1 year of relevant experience required

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

Department Addendum

Department: Bascom Palmer Eye Institute (BPEI)

Department Specific Functions: BPEI High-Risk Ophthalmology Registry Navigation

Primary Duties and Responsibilities (For Non-exempt Employees Include Percent of Effort):

• Reviews the High-Risk Ophthalmology Overdue Registry daily in UChart (Epic) and prioritizes outreach according to the BPEI-approved protocol. (10%)
• Telephone responsibilities include, but are not limited to, contacting overdue patients, or the parent or guardian of pediatric patients, to explain the importance of follow-up and reengage them in care; supplements calls with MyChart messages, texts, and letters per the outreach cadence. (30%)
• Schedules reengaged patients into rescue clinic triage or subspecialty care, coordinating any ordered diagnostic testing. (15%)
• Follows up on no-shows and cancelled appointments, including surgical cases cancelled for non-clinical reasons, and reschedules as appropriate. (10%)
• Addresses barriers and gaps in care, such as transportation, financial clearance, language, and caregiver availability, with the nurse navigator; provides related internal, local, or national resources to the patient, family, or caregiver. (10%)
• Routes patient-reported symptoms and clinical questions to designated BPEI clinical staff the same day per the escalation protocol. (5%)
• Maintains an accurate record of outreach attempts, barriers, and dispositions in UChart, per hospital policy. (10%)
• Explains consent and HIPAA to patients reporting care elsewhere, obtains signatures, and requests outside records for provider review. (3%)
• Participates in BPEI registry review meetings and Care Coordination navigator team meetings. (3%)
• Reports suspected registry errors to the program lead and UHIT Reporting, and unusual incidents to supervisory personnel in a timely manner. (2%)
• Assists with other clerical duties, not limited to faxing, scanning, and copying. (2%)
• Maintains confidentiality of patient information.
• Performs other duties as assigned.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time

Employee Type: Staff