Interpreter - Somali

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS

Department: Interpreter Services

FTE : 1.0 (80 hours per pay period)

Workdays: Monday - Friday

Shift(s): Days (9:00am - 5:30pm)

Shift Length: 8 hours

Location: In-Person

Other: Bilingual Somali/English

Purpose of this position: Provides spoken language interpretation services in a variety of settings to facilitate communication between Limited English Proficient (LEP) patients, their companions, and Hennepin Health System (HHS) providers and team members.

RESPONSIBILITIES

• Precisely and accurately interprets between LEP patients, companions, and providers or other healthcare team members, face-to-face or via remote modalities (such as telephone or video)
• Provides non-complex document translation services between the target and source languages
• Shares relevant cultural information with all parties involved and collaborates to the goal of full patient/provider understanding, providing equitable access and healthcare outcomes for LEP patients
• Maintains strict patient confidentiality in accordance with HHS policies and HIPAA
• Accurately documents and bills interpreter services provided
• Maintains basic computer skills to complete job functions using various software, including EMR (Electronic Medical Record)
• Supports departmental and organizational initiatives around language access by working constructively in a team, participating in program functions, and performing tasks as requested by the department leadership, such as participating in training new team members and in-service training for existing team members as needed
• Assists with coordination of the deployment of language services, as needed
• Adheres to National Council on Interpreting in Health Care (NCIHC) medical interpreter standards of practice and code of ethics. Demonstrates honest and ethical conduct

QUALIFICATIONS

Minimum Qualifications

• High School diploma or GED
• 12 months of interpreting experience in healthcare

Interpreters employed by HCMC prior to October 1, 2009 are considered qualified as long as they have an approved equivalent combination of education and experience and/or have passed the proficiency exam or national certification as detailed below.

• Enrolled in MDH, Minnesota Department of Health Interpreter Roster
• 40-hour interpreter skills-based training such as Bridging the Gap or The Community Interpreter and successful completion of one of the interpreter competencies tests for spoken languages:
• Language Line: Interpreter Skills Test or Medical Certification Test
• Pacific Interpreters: Two test versions are accepted. On Medical Skills Report Level 3, a score of Competent or Outstanding in the categories of "Bilingual Fluency and Conversion Skills" and "Interpreting Skills." On the Interpreter Readiness
• Assessment Report Level 2, a score of Competent or Outstanding in the single score category of "Bilingual Fluency and Conversion Skills."
• Cyracom's Interpreter Skills Assessment
• Or any approved test of healthcare interpreting skills conducted by an independent third-party entity, as they represent a more rigorous level of overall interpreter skills testing.

OR

• National certification by the Certification Commission for Healthcare Interpreters (CCHI)

OR

• National certification by the National Board of Certification for Medical Interpreters (NBCMI)

Preferred Qualifications

• Certificate in Translation and Interpreting from the University of Minnesota
• Associates Degree or Certificate/Diploma in Translation and Interpreting from Century College, or Certificate of Competency from an approved Interpreter/Translator training program
• National Certification in healthcare interpretation
• National Boards for Certified Medical Interpreters (NBCMI)
• Commission of Certified Healthcare Interpreters (CCHI)
• Equivalent program or degree
• Associate or Bachelor's degree
• Previous experience in healthcare

Knowledge/ Skills/ Abilities

• Highly proficient with medical terminology in both the target and source languages
• Ability to understand a variety of regional accents and linguistic styles and registers
• Ability to select the appropriate mode of interpretation for each encounter
• Demonstrated ability to interpret competently both consecutive and simultaneous in English and one or more other needed language(s)
• Knowledge of the National Code of Ethics for Interpreters in Health Care and Standards of Practice developed by the National Council on Interpreting in Health Care (NCIHC), attained by either formal training or independent study

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Total Rewards Package

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.