Product Designer

At Podium, our mission is to arm every local business with a complete platform and outcome‑driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Responsibilities Design AI agent experiences across voice, text, and CRM – how our agents sound on calls, hand off to humans, and handle failures Invent interaction patterns for AI‑first workflows – how service advisors review what happened overnight, intervene mid‑conversation, train new scenarios Prototype in code using Cursor, Claude Code, or similar – the best ideas come from building, not just mockups Ship fast and iterate with in‑person customer feedback – we work on‑site with customers, you’ll be embedded building alongside them Work directly across product, engineering, and customers without clear handoffs or defined lanes Qualifications 3+ years designing products people use daily at work (developer tools, technical products, or enterprise software preferred) Experience with conversational interfaces, voice UX, or AI agents – or deep thinking about human‑AI collaboration Comfortable prototyping in code and shipping scrappy to validate before perfecting Understand local businesses care about outcomes (booked appointments) not your Figma file Eager to use AI coding tools and comfortable with design/engineering blurring Background in automotive, home services, or healthcare a plus Culture We enjoy the ride – fulfilled by working hard and winning as a team. We don’t have relaxed standards or easy jobs. How we work Extreme urgency – speed is a competitive advantage Optimize for the customer – all decisions center on helping them win Go to the source – sit in dispatch centers, understand root causes Extreme ownership – proactively identify challenges and solve problems Early input, better output – seek feedback at lowest investment stage Impact over activity – focus on outcomes that move the needle Always above the bikeshop – we’re scrappy and treat resources like our own Benefits Work in this building in Lehi, UT 5 days a week Open and transparent culture Life insurance, long and short‑term disability coverage Paid maternity and paternity leave Fertility benefits Generous vacation time, plus three 4‑day summer holiday weekends Excellent medical, dental, and vision benefits 401k plan Bi‑annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees #J-18808-Ljbffr