Assistant Manager

Job Description

Job Description

Job Summary  

Under the supervision of the Community Manager, the Assistant Community Manager is responsible for focusing on resident customer service, assisting with the operations of the apartment community, leasing activity, renewals, collections, and adheres to the operating budget. With the primary objectives of increasing net operating income at the community, maintaining the physical asset, providing a quality living environment for residents, and establishing a positive, productive working relationship with all on-site team members.

Essential Functions This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Assist Community Manager with leading and managing direct reports.
• Tours and leases apartments as necessary. Maintains a 33% closing ratio.
• Help to maintain high occupancy levels by keeping informed of market conditions, understanding competitive pricing, and monitoring lease renewals.
• Manages all aspects of the leasing process, included but not limited to incoming traffic, qualifying prospects, leasing apartments, preparing lease paperwork, and completing move-in paperwork. Must complete guest card and enter traffic daily.
• Review move-in files prior to being submitted for approval in accordance with the community’s rental criteria.
• Ensures apartments are prepared for move-in.
• Ensure all move-in and move-outs unit inspections are completed. Walking apartment with residents.
• Helps with training staff on closing techniques to improve occupancy.
• Clean model and vacant units daily to ensure product is ready for tour.
• Shop and be familiar with comps in sub-market. Review and verify monthly market survey.
• Assist Community Manager with resident retention renewal programs and community events.
• Help set the standard on how other staff members engage prospective and current residents.
• Maintains courteous communication and follow-up correspondence with residents, applicants, prospects, and representative of other companies.
• Assists with rent collection efforts, specifically with delinquent residents. Helps to maintain delinquency less than 1%.
• Consistently inspect community and assess condition, including market window, units, common areas, leasing office, and grounds. Ensure sites are clean and well maintained. Inspect for any potential liability and immediately report.
• Adheres to SoCal Management policies and procedures at community with emphasis on safety and responsiveness to resident's needs.
• Supports quality control by ensuring staff is recording accurate data in Yardi, including traffic, rentals, move- in's, and move-outs.
• Ensure all transactions are completed in Yardi including work orders and unit renovations using SoCal policy and procedures.
• Assist with monitoring expenses closely and operating within budget, communicate any overages in advance, actively pursue expense savings.
• Assist with the processing of invoices for timely payment.
• Report all reasonable accommodations in accordance to SoCal policy.

Supervisory Responsibilities

• Fills the role of acting Community Manager in their absence.
• Ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws.

Other Responsibilities

• Manages all aspect of marketing/advertising activities at the direction of the Community Manager. Reviews social media websites and ensures online reputation management.
• Assist Community Manager when needed serve as community representative for all court proceedings including evictions and small claims cases.
• Support community compliance with all Fair Housing regulations, local ordinances, and laws as they relate to company or community specific guidelines in occupancy standards, demonstrating at all times firm, fair, and consistent administration of all legal and company policies and practices.
• Participate in company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.
• Comply with SoCal Management career apparel requirements.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of industry software Yardi, Rent Cafe, Yield Star, and LeaseStar preferred.
• Ability to apply policies and procedures to solve everyday issues.
• Demonstrates knowledge of Fair Housing and other legal issues as the affect the properties operations.
• Strong customer service skills and professional personal presentation.
• General office, bookkeeping, and sales skills.
• Effective oral and written communication skills.
• Ability to read/ speak/ write English language proficiently.
• Ability to work a flexible schedule to include weekends, evenings, and holidays.

Minimum Qualifications Required

• High school diploma required.
• Bachelor’s Degree in business or related field highly preferred.
• Previous property management experience preferred.

Certifications

• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Property Management Certification a plus.
• Must have valid California driver's license with clean driving record.

Computer Skills:

• Require knowledge of computer systems and applications. Demonstrate proficiency in the use of the Internet and Internet searches. Requires intermediate knowledge of Yardi, Rent Cafe, Yeild Star, LeaseStar, Microsoft Word, Microsoft Excel, and Microsoft Outlook. Prefer prior property management software knowledge. Requires intermediate typing skills. Ability to use desk computers, smartphones, telephone voicemail, fax, and copy/scanning machine.

Physical Requirements  

Requires mobility and walking to several different locations including walking up/down staircases, bending, stooping and stretching. May require the ability to lift up to 10 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

• Working conditions are normal for a fast-paced real estate management division.
• Mid to high level stress during peak performance.
• Requires inspecting the property, amenities, units, and other areas which may require navigating stairs, ladders and extensive walking.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

Working Conditions  

Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous. Work schedules may vary based on demand.