Delivery Manager

Role: Delivery Manager -- GARDC5808980

Location: St Louis, MO

Job type: Full time Only

Duration: Long-term

Payment Banking Domain Experience Mandatory

JD -

Client Relationship

• Serve as the primary Mphasis point of contact at Mastercard in St. Louis, building trusted relationships with senior technology and product stakeholders
• Lead weekly and monthly governance reviews with Customer -status, risks, decisions, and roadmap alignment
• Identify and develop expansion opportunities within the engagement -new SOWs, scope additions, and capability demonstrations

Delivery Accountability

• Own end-to-end delivery health across all active SOWs -quality, velocity, SLA adherence, and milestone tracking
• Manage escalations swiftly and visibly
• Work closely with the India delivery team and US-based technical leads to maintain delivery rhythm and resolve blockers
• Drive the onboarding and ramp plan for new team members joining the engagement -ensure they meet Customer’s standards before client exposure

Program Governance

• Maintain the engagement health dashboard -RAG status, financials, headcount, and forecast
• Own the SOW scope boundary -track change requests, flag scope creep early, and coordinate with the Engagement Director on commercial implications
• Ensure all Customer compliance, security, and access requirements are met for the full delivery team
• Coordinate with the Project managers, PMO Lead on reporting, RAID logs, and action tracking

People and Team

• Partner with HR and recruitment on onboarding, retention, and performance of client-facing team members
• Represent the India team's work credibly to Customer -translate offshore delivery into client-visible outcomes

Account Growth and Mining

• Proactively identify whitespace within the account -new business units, adjacent teams, and unmet technology needs that Mphasis can address
• Collaborate with Mphasis pre-sales and solutions teams to shape and respond to new opportunities within the account
• Track competitor footprint within Mastercard and develop displacement strategies where relevant

Skillset

• 15 to 20 years of overall IT experience, with at least 10 plus years in client-facing delivery management roles
• Prior experience managing large-scale technology delivery engagement for Fortune 500 clients -financial services or payments strongly preferred
• Proven track record of managing distributed India-US delivery teams
• Strong understanding of payments technology -card networks, payment processing, digital payments, or adjacent domains
• Excellent executive communication skills -comfortable presenting to C-level and VP-level stakeholders at a sophisticated client like Mastercard
• US work authorization -must be based in or willing to relocate to St. Louis, Missouri

Strong Preference

• Prior experience working with Mastercard, Visa, American Express, or similar global payment network
• Familiarity with MSA-level contract management and SOW governance
• Experience managing a bench-to-billing ramp -identifying, onboarding, and deploying large teams under time pressure
• GitHub Copilot or AI-assisted development delivery experience