Custodial Site Manager

Job Summary

The Site Manager plays a critical role in overseeing the daily operations of our facilities, ensuring that cleaning, maintenance, staffing, and site-support activities are performed to the highest standards.

The ideal candidate is an experienced operations and facilities leader with proven management and project management experience, strong mechanical aptitude, and the ability to lead a team while maintaining accountability for safety, quality, productivity, customer satisfaction, and overall site performance.

This position requires a hands-on leader who can identify problems, develop solutions, coordinate personnel and resources, and ensure that work is completed correctly and on schedule.

Essential Qualifications - Required

Candidates must possess the following:

• Proven management or supervisory experience in a janitorial, custodial, facilities, maintenance, construction, or related operations environment.
• Demonstrated project management experience , including the ability to plan, coordinate, execute, and follow up on projects involving personnel, equipment, materials, deadlines, and budgets.
• Strong mechanical skills and mechanical aptitude are mandatory.
• Ability to troubleshoot, identify, and address basic mechanical, electrical, plumbing, equipment, and facility-related issues.
• Experience operating and maintaining commercial cleaning and floor-care equipment.
• Ability to read and understand equipment instructions, maintenance requirements, safety procedures, and site specifications.
• Proven ability to supervise employees, delegate assignments, enforce policies, and hold team members accountable.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to interact professionally with clients, employees, vendors, contractors, and management.
• Ability to work independently while managing multiple priorities and competing deadlines.

Responsibilities
Staff & Operations Management

• Supervise and coordinate cleaning and maintenance staff to ensure efficient daily operations.
• Assign work, establish priorities, monitor productivity, and ensure completion of scheduled tasks.
• Enforce attendance, performance, safety, and workplace policies.
• Train, coach, and develop employees to meet DSA standards.
• Address employee performance issues promptly and communicate concerns to management.
• Foster a professional work environment focused on teamwork, accountability, and high performance.

Facility & Mechanical Responsibilities

• Conduct routine facility inspections to identify cleaning, maintenance, mechanical, and safety concerns.
• Troubleshoot basic mechanical and facility issues and determine when outside vendors or specialized contractors are required.
• Perform or coordinate basic preventative maintenance.
• Identify issues involving equipment, plumbing, electrical systems, HVAC-related concerns, doors, fixtures, and other facility components.
• Maintain cleaning equipment and ensure employees are properly trained in its operation.
• Coordinate repairs and maintenance while minimizing disruption to site operations.

Janitorial & Cleaning Operations

• Oversee janitorial and custodial activities to ensure compliance with DSA quality and cleanliness standards.
• Monitor floor-care operations, including stripping, waxing, buffing, polishing, and maintaining various floor surfaces.
• Conduct routine quality-control inspections.
• Ensure all areas of the facility are properly serviced according to the site scope and client expectations.
• Coordinate industrial cleaning projects while ensuring proper safety procedures are followed.
• Assist with residential or commercial painting projects when necessary.
• Ensure proper handling, storage, and use of cleaning chemicals and equipment.

Project Management

• Plan and manage site-specific projects from initiation through completion.
• Develop timelines, assign resources, coordinate personnel, and monitor project progress.
• Ensure projects are completed on time, within scope, and according to DSA quality standards.
• Coordinate with vendors, contractors, employees, and management as needed.
• Identify project risks and develop solutions before they affect operations.
• Provide management with project updates, completion status, and any issues requiring escalation.
• Maintain appropriate documentation for projects, inspections, repairs, and corrective actions.

Inventory & Resource Management

• Maintain accurate inventory of cleaning supplies, equipment, tools, and other site resources.
• Monitor supply usage and identify shortages before they impact operations.
• Submit supply and equipment requests as needed.
• Ensure company equipment and resources are properly maintained and secured.
• Minimize waste and unnecessary operating expenses.

Customer Service & Quality Assurance

• Maintain strong relationships with clients and site representatives.
• Respond promptly and professionally to customer concerns.
• Conduct regular inspections and implement corrective actions when standards are not met.
• Ensure the facility consistently meets or exceeds DSA's quality standards.
• Communicate site challenges, accomplishments, staffing needs, and operational concerns to management.

Required Experience

• Management/Supervisory Experience: Required
• Project Management Experience: Required
• Mechanical/Maintenance Experience: Required
• Commercial Cleaning/Janitorial Experience: Required
• Floor Care Experience: Required
• Facilities Maintenance Experience: Highly Preferred
• Industrial Cleaning Experience: Preferred
• Porter Experience: Preferred
• Painting Experience: Preferred

Performance Evaluation & Advancement

DSA believes in recognizing employees who demonstrate strong performance, leadership, accountability, and operational excellence.

The Site Manager will participate in formal performance evaluations at:

• 30 Days - Initial Performance Evaluation
• 60 Days - Progress & Development Evaluation
• 90 Days - Comprehensive Performance Evaluation

Evaluations will consider areas including:

• Leadership and staff management
• Attendance and reliability
• Quality of work and inspection results
• Customer satisfaction
• Staffing and scheduling effectiveness
• Mechanical and facility problem-solving
• Project management and project completion
• Safety and compliance
• Inventory and resource management
• Communication and professionalism
• Accountability and initiative
• Achievement of site-specific performance goals

Performance-Based Pay Increases

Successful completion of the 30-, 60-, and 90-day performance evaluations may result in performance-based pay increases , based on demonstrated performance and achievement of established DSA standards.

Pay increases are not automatic and will be determined based on documented performance, business needs, and management approval.

Employees who consistently demonstrate exceptional performance may also be considered for additional advancement opportunities and increased responsibilities.

Ideal Candidate

The ideal Site Manager is a hands-on leader, problem solver, and operations professional who understands that successful facility management requires more than simply supervising a cleaning crew.

You should be comfortable managing people, managing projects, troubleshooting mechanical issues, communicating with clients, inspecting facilities, solving problems, and stepping in when necessary to get the job done.

If you are mechanically skilled, operationally minded, experienced in managing people and projects, and take pride in delivering high-quality results, we want to hear from you.