Leasing Consultant

Leasing Consultant

Cypressbrook Multifamily Management is seeking a high-energy and service-driven Leasing Consultant to join our team. This position plays a key role in maintaining high occupancy and excellent resident relations through professional leasing and administrative support. We are committed to maintaining high standards of excellence through speed, skill, and stewardship.

Reports to: Property Manager, Leasing Director, or Regional Manager

Key Responsibilities

• Greet prospective residents, demonstrate units, and highlight community features to close leases.
• Complete and process rental applications, background checks, and lease agreements in accordance with Fair Housing regulations.
• Respond to phone calls, emails, and walk-in traffic in a timely and professional manner.
• Update availability, follow up with prospects, and maintain guest card and leasing records.
• Monitor and ensure apartments are ready for move-ins; conduct inspections as needed.
• Participate in marketing efforts, neighborhood outreach, and competitor market surveys.
• Assist with planning and hosting resident events and retention initiatives.
• Maintain accurate records in the property management system and assist with administrative tasks.
• Report maintenance issues and follow up on service requests to ensure resident satisfaction.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Fair Housing Certification, or willingness to obtain prior to leasing activity.
• 2+ years of customer service or leasing experience preferred.
• Strong communication and interpersonal skills with a professional appearance and demeanor.
• Ability to work a flexible schedule, including weekends and evenings as needed.
• Must pass background check and drug screening.
• Proficiency in Microsoft Office; experience with property management software is a plus.

Pay & Perks

• PTO (Paid Time Off)
• Paid Holidays
• Performance Bonuses
• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k) Retirement Plan
• Mileage Reimbursement (as applicable)

About Cypressbrook

Cypressbrook Multifamily Management is the in-house division of Cypressbrook Company, managing properties across Texas, Florida, Alabama, and Tennessee. We bring a wealth of knowledge and passion for excellence, building communities where residents and employees thrive. Our culture is driven by our commitment to integrity, service, and innovation.

Why Join Our Team?

At Cypressbrook, you're not just joining a companyyou're becoming part of a family that values integrity, performance, and people. We invest in our employees through hands-on training, opportunities for advancement, and a culture that recognizes hard work and results. Cypressbrook provides the tools and support to help you succeed.

Safety Responsibilities:

Learn and ensure compliance with all company, local, state and federal safety rules.

Ensures that unsafe conditions are corrected in a timely manner.

Additional Requirements:

Attendance is an imperative job function.

Employees must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the employee handbook or otherwise communicated (verbally or written) to employees.

Requirements

Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.

Demonstrate an ability to support and contribute to community team.

Demonstrate strong oral and written communication skills.

Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software

Must possess a positive attitude and the ability to smile under all circumstances.

Participate in training in order to comply with new or existing laws.

Ability to work a flexible schedule, including evenings and weekends.

Two (2) years' experience in previous relevant customer service.

Neat, clean, professional at all times throughout the workday and/or whenever present at the community.

Comply with expectations as demonstrated in the employee handbook.

Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Successfully pass drug test.