ServiceNow Technical Lead

ServiceNow Technical Lead

Pay rate: $70/hr to $75/hr Duration: 11/05/2018 - 12/05/2019 / We can take Full-Time Also

Assist Project Managers, Managers, Architects, Directors, and VPs in setting strategies and tactical implementing procedures

Perform routine operating system and application reconciliations maintenance

Monitor system utilization / performance for capacity planning purposes; plan for business continuity

Provide technical support and software upgrades for applications

Research new technology products and make recommendations to management

Design and configure customer based systems and applications

Work with database administrators to configure, tune and maintain databases

Coordinate backup and recovery processes for applications and databases

Design disaster recovery plans

Assist in troubleshooting application, networking and operating systems problems

Manage relationships with hardware and software vendors

Assist Developers, Architects, System Administrators and Software Analysts as needed

Academic/Experience/Competency Proven experience designing and implementing ServiceNow Incident, Problem and Change (IPC) Management solutions and other out-of-box and high value configurations for key modules, i.e. Asset, CMDB, Discovery, Service Mapping and ITBM in large corporate organizations. ServiceNow Admin and Developer certifications required and other ServiceNow certifications a plus. Guide process, technical and UX solutions and lead other ServiceNow technical team members towards team oriented goals for high IT business efficiency and effectiveness and excellent customer experiences. BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience.

Advanced ability to communicate with all levels of management and company personnel

In depth knowledge of active directory schema and organization

In depth knowledge of optimal server design, implementation and clustering

In depth knowledge of database systems

Advanced skill in IT documentation

In depth knowledge of change control practices and procedures

In depth knowledge of SQL and VB scripting

In depth knowledge of the automotive industry, products and services for residential and business customers

Advanced knowledge and use of formal full-life cycle development, package implementation, and business process reengineering methodology

Business Experience - 10 plus years experience designing or configuring systems and/or applications

6 years Relational Database Design and Maintenance

Daily Tasks Performed * Interact and consult with appropriate business analysts, project managers, developers and partnering vendors to understand project requirements and define ServiceNow architectural solutions to meet those requirements

* Work alongside cross-functional teams managing multiple tasks with shifting priorities

* Work with ITIL Process Owners & Managers and lead ServiceNow solution delivery teams in the development of services, components, standards, and frameworks required to support the business strategy

*Ability to be hands on with development using Javascript as necessary

*Assist with analyzing and recommending ServiceNow interfaces / plug-ins to meet business needs in a cost effective manner

* Translate business requirements into technical recommendations, identifying technical solutions that most appropriately meet the business need.

Wants * Experience integrating ServiceNow with in a multi instance environment and with other tools such as SalesForce

Automotive industry experience is a plus

UI / UX experience desired. Hands-on experience with web UI development technologies that include HTML, CSS, or AJAX.

Solid understanding of reporting capability inside and outside ServiceNow

Project Management Professional certification a plus

Hands-on experience with relational databases