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IT Support Manager: AI Tools & Service Desk Lead

PlayAGS, Inc.

AGS is seeking an IT Support Manager who thrives on solving problems and delivering a reliable, secure end‑user technology experience. You will lead the onsite IT Support team in Atlanta and Duluth, aligning with global standards and working with IT Engineering, Network, HR, BI, and business leaders to raise service delivery, modern endpoint management, AI productivity tool support, and automation that fuels AGS’s growth. #J-18808-Ljbffr PlayAGS, Inc.

Vacancy posted 4 days ago
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