Human Resources Manager

Job Description

Job Description

Agape Transportation Management provides non-emergency medical transportation and is growing. We are seeking an experienced, hands-on Human Resources Manager to build clear employee expectations, practical training and consistent follow-through across our approximately 40-person team.

Most employees work in our call center, with additional customer-facing and back-office roles. You will partner closely with leadership and supervisors to strengthen the employee experience and the quality of service our customers receive.

This role requires someone who can take a problem from assessment through a working solution: develop the policy or process, train the team, support managers, check that it is being used and improve it. This is an in-person role in New York City.

• Base salary: $100,000–$140,000 annually, based on relevant experience and qualifications.
• Paid time off: Three weeks per year.
• Sick leave: Five days per year.
• Medical insurance: The company covers 70% of the premium; employees cover 30%.
• Life insurance: Company-provided New York Life term coverage during employment, with the option to purchase expanded coverage at a discounted employee rate.
• 401(k) retirement plan: Pre-tax and Roth contribution options, plus a company contribution equal to 3% of eligible compensation, fully vested immediately, regardless of whether you contribute.
• Additional retirement profit sharing: Eligibility for additional company contributions, subject to program terms, with vesting of 33% after one year, 66% after two years and 100% after three years of service.

WHAT YOU WILL OWN

• Assess current HR practices and establish a practical improvement plan.
• Create and maintain employee policies and a usable handbook, coordinating legal review when appropriate.
• Build consistent hiring, onboarding and offboarding processes.
• Develop and deliver employee and supervisor training in customer-service behaviors, communication, coaching and workplace expectations, with checks that employees understand and apply the training.
• Work with operations leaders to turn service expectations into clear training and performance standards.
• Establish recurring check-ins, performance reviews, coaching documentation and follow-up processes.
• Help managers address performance concerns fairly, promptly and consistently.
• Handle employee concerns and appropriate investigations with discretion, confidentiality, sound judgment and appropriate escalation, involving employment counsel when needed.
• Coordinate employee records, leave administration, benefits and payroll-related changes with the responsible internal teams and outside providers.
• Maintain a practical compliance and training calendar.
• Track implementation and workforce trends and recommend improvements.

Operational supervisors remain responsible for day-to-day staffing, service delivery and direct team management.

WHAT YOU BRING

• Five or more years of progressive, hands-on HR experience, including substantial independent ownership of HR programs or a small-company HR function.
• Fluency in both English and Spanish, spoken and written, is required.

HELPFUL EXPERIENCE

• Contact centers, transportation, logistics, healthcare services, hospitality or a similar service business.
• Experience as a standalone HR manager or lead HR generalist in a small organization.
• SHRM-CP, SHRM-SCP, PHR or SPHR certification.

WHAT SUCCESS LOOKS LIKE IN THE FIRST 90 DAYS

• A prioritized HR improvement plan with clear owners and deadlines.
• Approved employee policies and a practical rollout process.
• Consistent onboarding and employee check-ins.
• Supervisor training and a working coaching and follow-up routine.
• A clear view of progress, unresolved issues and next steps.

At Agape Transportation, our work helps New Yorkers reach the care they need.

Founded in 2012, Agape provides non-emergency medical transportation (NEMT) across all five New York City boroughs and Westchester, Nassau, and Suffolk counties. We connect people with medical appointments, treatment, and ongoing care through dependable transportation and live support.

Our approach starts with compassion, integrity, and reliability. We believe passengers and drivers deserve respect, clear communication, and practical support. Those values guide how we serve our community and work together every day.

As a locally owned, certified Minority-Owned Business Enterprise, Agape brings deep New York experience and a service-first mindset to every journey.

We welcome people who take pride in helping others, solving problems, and delivering dependable service. Explore our current opportunities and help us make every ride matter.

Company Description

At Agape Transportation, our work helps New Yorkers reach the care they need.\r\n\r\nFounded in 2012, Agape provides non-emergency medical transportation (NEMT) across all five New York City boroughs and Westchester, Nassau, and Suffolk counties. We connect people with medical appointments, treatment, and ongoing care through dependable transportation and live support.\r\n\r\nOur approach starts with compassion, integrity, and reliability. We believe passengers and drivers deserve respect, clear communication, and practical support. Those values guide how we serve our community and work together every day.\r\n\r\nAs a locally owned, certified Minority-Owned Business Enterprise, Agape brings deep New York experience and a service-first mindset to every journey.\r\n\r\nWe welcome people who take pride in helping others, solving problems, and delivering dependable service. Explore our current opportunities and help us make every ride matter.