Soldotna Donor Service Technician /Phlebotomist

Donor Services TechnicianAre you interested in being a part of the collections team? Performing screenings and phlebotomy of blood donors. Includes taking vitals, asking health history questions to donors, and performing collection of blood.Position Title: Donor Services TechnicianDepartment: CollectionsReports To: Soldotna Center SupervisorPosition(s) Supervised: NonePosition Summary:Daily operational collection functions to include donor recruitment and donor registration.Screening and phlebotomy.Ensuring a safe, professional and pleasant procedure for every donor with a focus on customer service and producing a quality blood product in a timely manner.Cross train into the area of component processing procedures.Essential Duties and Responsibilities:The Donor Center Technician will register potential blood donors using the BECS program.Reviews Donor History Forms (DHF) for completeness; evaluates donors' medical history for suitability as a blood donor. Consults with RN/Medical Director as needed.Responsible for performing vital sign checks and finger stick for hematocrit. Performs confidential interview with donors.Verifies that the donor has read and understands the pre-post donation instructions and AIDS information sheet.Appropriately labels specimen tubes and blood donation bag system according to the type of donation.Completes donation procedure per standard operating procedures; observes donor for any adverse reaction; treats adverse reaction per SOP if one should occur.Must maintain proficiency in all areas of donor processing.Recruit and schedule potential blood donors as necessary and trained to perform.Performs daily, monthly and quarterly quality control procedures per standard operating procedures (SOPs).Maintain open and positive communication with appropriate supervisors and support services departments.Perform duties in compliance with all applicable regulatory and accrediting agencies. Ensure OSHA regulations and cGMP are adhered to.Work cooperatively with all staff to ensure a quality product and a focus on exceptional customer service.Maintain donor and employee confidentiality.Follows all pertinent SOP's that relate to this position; will document required information on appropriate records as needed.May be required to perform in other roles as trained and competent to do. This position has the potential to cross train into the following areas:Prepare standard and special blood components following standard operating proceduresBlood product distributionBlood Inventory maintenanceResolve customer complaints/issues immediately, using appropriate support departments as needed.Exhibits support of BBA values, quality objectives, and customer service standards at all times.Help maintain positive image of BBA throughout the community and State of Alaska while maintaining overall corporate image.Promote a positive work environment in which staff work cooperatively towards objectives.Customer Interaction/Problem Solving:Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.Must make customer's needs a high priority in face-to-face or telephone contact.Must consistently deliver service in a timely, accurate, professional and friendly manner.Demonstrate a high level of problem-solving skills.Knowledge, Skills, and Abilities:Ability to work with others to achieve departmental and organization goals and objectives.Demonstrate a positive attitude toward one's work and job.Ability to act honestly and with integrity, showing respect for laws, the rights of others, and Blood Bank of Alaska mission.Ability to adapt to various situations, to work effectively with a variety of individuals and groups, to understand and appreciate different and opposing perspectives of an issue, and to adapt one's approach as the requirements of the organization/department change.Ability to change within the organization or to change job requirements as needed.Retains subject matter expertise in field or profession.Able to work independently with minimal supervision.General Knowledge, Skills and Abilities:Strong interpersonal and communication skills.Ability to foster a working environment conducive to excellent customer service.Good organizational skills.Ability to problem solve, and to make quality decisions.Knowledge of general safety and quality assurance procedures.Strong writing skills.Ability to instruct and train on a continuous basis.Ability to maintain confidentiality.Strong computer skills.Education:H.S. Diploma or GED.Experience:Minimum one year of phlebotomy experience preferred, preferably in a fast paced, highly regulated environment.Certificates, Licenses, etc.:Minimum: CPR; First Aid; Current Driver's License. Preferred: CNA, CMA, EMT, NCCT(ASCP) or relevant certification.Work Environment:Potential hazard due to exposure to blood or other potentially infectious materials. The Blood Bank of Alaska follows OSHA Bloodborne Pathogens Standards in the workplace. Compensation: $20.00 per hourBlood Bank of Alaska is a family of over one hundred dedicated staff from various backgrounds and expertise. Our focus on innovation and donor satisfaction is at the core of everything we do. Blood Bank of Alaska is more than just a blood center. It is home to a talented team of professionals. BBA strives to provide benefits beyond a salary because our employees are essential to our success. For more than 60 years, Blood Bank of Alaska has been at the forefront of Alaska healthcare ensuring that medical facilities across the state have a safe and adequate blood supply. More than 2,000 volunteer blood donors visit a BBA blood center every month in order to supply blood in case of accidents, trauma, heart surgery and treatment of diseases such as cancer. Blood Bank of Alaska collected 682 units the first year of operation in 1962 and we now collect over 20,000 units a year and ship those units thousands of miles throughout the state from Barrow to Juneau.Benefits:Health Insurance Each year, you have the opportunity to choose the health and insurance benefits that are right for you and your family. You have choices in these areas:MedicalDentalVisionLife InsuranceDisability InsuranceHealth Savings AccountWellness:Your health matters to us. BBA provides a comprehensive wellness program that will help you improve your health, achieve your individual goals, and make wellness a part of everyday life for you and your family.Retirement:Blood Bank of Alaska provides retirement benefits designed to help you achieve your future retirement goals:401(k) plan: a savings plan with matching contributions from BBAWork/Life Benefits:We believe that work is important, but balance is essential. BBA provides several programs designed to help achieve this balance for our team members:Paid Annual LeaveEducational AssistanceEmployee Assistance ProgramsService AwardsEmployee Discounts on Cell Phones (Other Items As Available)ACCESS MRFS:BBA is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, disability, marital/veteran status or any other legally protected status. Those individuals seeking assistance in the recruitment process are strongly encouraged to contact our Human Resource Department.