Experienced IT Helpdesk Technician
Evade Solutions Inc
Job Description
Job Description
Experienced IT Helpdesk Technician
Part-Time position
Job Summary
NYC-based, small-size IT consulting company operating in the fashion industry and several other sectors. We are seeking an experienced IT Helpdesk Technician to provide high-quality technical support to end users across the organization. The job is part-time (3-4 days per week, 9am-5pm) in central Manhattan location. The ideal candidate has strong troubleshooting skills, a customer-focused mindset, and hands-on experience supporting desktops, laptops, networks, and common business applications in a fast-paced environment.
Key Responsibilities
- Provide Level 2 (and advanced Level 1) technical support for hardware, software, and network issues
- Troubleshoot and resolve issues related to Windows/macOS operating systems, Microsoft 365, email, and common business applications
- Support user accounts, permissions, and security using Active Directory, Azure AD, and related tools
- Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN)
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Escalate complex issues to senior IT staff or vendors when required, following established procedures
- Document incidents, solutions, and procedures in the ticketing system and knowledge base
- Participate in system upgrades, rollouts, and IT projects as needed
- Ensure compliance with security policies and data protection standards
Required Qualifications
- 2/3 years of experience in an IT helpdesk or technical support role
- Strong knowledge of Windows environments (Windows 10/11, Windows Server basics)
- Hands-on experience with Active Directory, Group Policy, and user management
- Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent problem-solving and communication skills
- Ability to manage multiple issues and prioritize effectively
Preferred Qualifications
- Experience with macOS and mobile device management
- Basic knowledge of firewalls, VPNs, and endpoint security solutions
- Experience supporting remote users and hybrid work environments
Soft Skills
- Strong customer service orientation
- Clear verbal and written communication
- Patience and professionalism under pressure
- Ability to work independently and as part of a team
Work Environment
- Office-based, midtown Manhattan (near Grand Central Station)
- May require occasional after-hours
- 3-4 days part-time position (9 to 5pm)
Compensation & Benefits
- Salary: to be discussed during the interview process
- Ongoing training and certification support
- Career growth opportunities within the IT team
Vacancy posted more than 2 months ago
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