Amazon Connect Developer/Architect

$110k - $150k

Full-time

Zodiac Solutions, Inc

Raleigh, NC

Salary: $110,000 - 150,000 per year Requirements:

Extensive experience and strong expertise in Amazon Connect and AWS
Senior-level engineering experience

Responsibilities:

Assess, design, develop, and implement complex contact center solutions on Amazon Connect.
Build solutions using Amazon Connect features, including IVR and contact flows, queues, agents, and integrations.
Develop custom integrations with CRM, ERP, alerting and monitoring systems, and other business applications.
Analyze call-flow data, identify performance bottlenecks, and make improvements to reduce handling times and increase customer satisfaction.
Configure and manage voice and chat, speech recognition, text-to-speech, and outbound dialing capabilities.
Keep up with developments in contact center technology and Amazon Connect.
Provide technical support and troubleshoot and resolve issues involving Amazon Connect and its integrations.
Collaborate with our product, engineering, and operations teams to deliver secure, scalable, high-quality solutions.

Technologies:

AWS
CRM
ERP
Flow
Support
Cloud
Architect
Salesforce
ServiceNow

More:

Were looking for a Senior Engineer to join our dynamic team and support the migration from a legacy contact center system to Amazon Connect. The role sits within a hyper-growth business environment, where we aim to deliver innovative solutions that keep pace with evolving business needs.

last updated 41 week of 2026

Apply

Vacancy posted 5 days ago

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