Assistant Customer Service Manager

Job Description

Job Description

Position Overview:

Oversee all Front End operations, including the Service Center, Self-Checkout, and Food Lion To-Go (if applicable). Lead a team, ensuring smooth operations, excellent customer service, and achieving business goals.

Key Responsibilities:

• Manage the hiring, training, and development of associates to meet department needs.
• Supervise performance, conduct regular performance appraisals, and provide ongoing training.
• Promote a positive store culture aligned with our Brand, Strategy, and Culture.
• Support financial targets, operational goals, and Food Lion To-Go KPIs.
• Deliver exceptional customer service, ensuring a fast, friendly, and flexible shopping experience.
• Model outstanding service, providing solutions to meet customer needs.
• Control store expenses through careful ordering and management of supplies and equipment.
• Utilize company tools (financial reports, inventory systems, scheduling, etc.) to monitor and improve operations.
• Ensure high standards of department appearance, food safety, sanitation, and workplace safety.
• Write Front End schedules, including Food Lion To-Go, to meet customer service expectations.
• Maintain registers, equipment, and initiate service calls efficiently to minimize disruption.
• Monitor shrinkage, inventory, and ensure accurate handling of store funds and assets.
• Observe and correct unsafe conditions to prevent accidents.
• Record and report accidents following company procedures.
• Ensure compliance with all regulations and company policies.
• Complete required training, including Computer-Based Training (CBT).
• Recognize achievements and provide coaching to improve customer satisfaction and sales.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent preferred.
• Proven leadership and team management skills.
• Strong knowledge of store operations and merchandising.
• Excellent communication, customer service, and problem-solving abilities.
• Ability to learn and apply technical skills and job requirements.
• Must meet physical requirements of the job, with or without accommodations.
• Certification as a Food Safety Manager (or must be obtained within 90 days of employment).

Physical Requirements:

• Frequent use of computers and smart devices.
• Ability to stand, walk, and lift up to 100 lbs.
• Push or pull up to 2000 lbs. with a pallet jack or float.
• Tolerate working in varying temperatures.
• Strong visual ability for checking invoices, dates, and other documents.

Equal Opportunity Employer:

Food Lion is an equal opportunity employer, welcoming applicants regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or any other protected characteristic.

Retail Grocery Store

Company Description

Retail Grocery Store