(Senior / Principal) Engineer, Global Product Support

Senior/Principal Global Product Support Engineer Shape how ASM technology performs in the world’s most advanced semiconductor fabs. You will operate at the intersection of engineering, field operations, and customer environments, ensuring our technologies perform reliably from early concept through high-volume manufacturing. Responsibilities Act as a system‑level technical expert, supporting complex semiconductor equipment in both development labs and customer fabs Diagnose and resolve advanced system, hardware, and process issues, including escalations beyond standard support Drive root‑cause analysis (RCCA) and implement sustainable solutions across tools, sites, and product lines Support new product introduction (NPI), including early builds, lab validation, and ramp to high‑volume manufacturing Lead or support first‑in‑fab (Alpha / Beta) deployments – installation, start‑up, and qualification Translate field and customer feedback into design, performance, and reliability improvements Contribute to yield improvement, tool performance, and uptime in demanding fab environments Develop and share best practices, technical documentation, and global standards Collaborate cross‑functionally with hardware, software, controls, and process engineering teams For senior profiles: lead global initiatives, mentor engineers, and represent ASM in customer‑facing forums Qualifications Bachelor’s, Master’s or Ph.D. degree in Engineering (Mechanical, Electrical, Chemical, Systems, or similar) Experience in semiconductor equipment or complex technical environments Strong problem‑solving mindset with system‑level thinking Hands‑on approach and ability to connect theory with real‑world system behavior Analytical skills (DOE, data analysis, structured problem solving) Comfortable working across global teams and time zones Strong communication skills, including customer‑facing interactions Willingness to travel internationally (~25–50%) What This Role Offers Work across a broad range of technologies (plasma, vacuum, gas delivery, software, hardware integration) Operate where product development meets real‑world fab performance High visibility and impact across engineering, operations, and customers Opportunity to influence how next‑generation semiconductor tools are designed and scaled globally Clear pathways into technical leadership, product engineering, and customer‑facing roles Equal Opportunity Statement ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr ASM