Veterinary Receptionist

Job Description

Job Description

Who are we? For more than 30 years, the Virginia Beach SPCA Low-Cost Veterinary Clinic (VBSPCA Veterinary Clinic) has been providing the Virginia Beach community with affordable veterinary care. From routine pet care and prevention to spay/neuter services to surgical/dental procedures, our talented team of veterinary professionals is committed to offering top-quality, compassionate veterinary care to the Hampton Roads community.

Why You Will Enjoy Working With Us:

• We Make an Impact - At the VBSPCA Veterinary Clinic we make meaningful connections with those we serve, both owner and companion animal. From routine and preventive care to urgent illness care, everyday, you’ll be making a difference in the lives of companion animals and their owners who love them. 

• We Work in a Collaborative Team Environment - You’ll be working alongside dedicated veterinary professionals who love animals just as much as you do. Our team-oriented environment ensures that you have the resources and support you need to thrive. 

• We have a State-of-the-Art Facility - Our newly renovated facility provides you with the best tools to get the job done. We offer digital radiography (both dental and full body), ultrasound, in-house laboratory equipment, cryotherapy, and EKG equipment to aid in the care of our patients. Our cloud based veterinary database and digital phone system allows for quick access to patient and client information from any location.

What We Offer - We offer a comprehensive benefits package that includes:

• Medical, Dental, and Vision insurance 

• Paid Time Off 

• Eight Paid Holidays 

• Veterinary Care Discount - for your furry companions 

• Employee Assistance Program (EAP) for additional support

• Adoption Discount - for when you want to add to your pack

What You Will Do in Your Role:

• Be the first person with whom a client connects - greeting them with care and respect 

• Schedule appointments and manage client check in/check out

• Handle phone and email communications - prioritizing and routing appropriately

• Provide knowledgeable support about services, pricing, and veterinary care information

• Juggle well! Multi-task in a fast-paced environment while maintaining quality customer service

What We are Looking For in this Dynamic Job : 

• Customer service experience (medical and/or veterinary field preferred)

• Ability to work collaboratively with all types of people and personalities

• Strong multitasking, problem solving, and critical thinking skills

• Ability to stay organized and prioritize in an active environment

• Motivated to learn, gain experience, and advance their knowledge

• Strong communication skills

• Patience and good sense of humor