Personal Banker

Personal Banker

FreeStar Financial Credit Union is looking for a Senior Lender for our Sterling Heights Branch. If you would love to use your skills in service, and consumer or mortgage lending, this member service position may be the role for you!

Job Location: Sterling Heights

Days: Monday-Friday, Occasional Saturdays

Benefits:

120 hours PTO in the 1st year

Affordable healthcare/dental/vision available at 30 days

401k with up to 6% match

Up to a 5% annual incentive bonus

Salary: $21/per hour, plus quarterly and annual incentives

Purpose:

The primary purpose of a Senior Member Service Representative (Lender) is to assist FreeStar Financial Credit Union in fulfilling our mission to positively impact the lives of our members, team members, and community through making meaningful connections and progressive financial solutions. This is accomplished by assisting our members in-branch with their accounts and guiding them through the consumer or mortgage loan process.

Duties:

Demonstrate and uphold the credit union's core values while adhering to established service standards that support exceptional member experiences.

Provide efficient and accurate service when processing consumer and real estate loan requests, both in person and over the phone. Responsibilities include originating, maintaining, and closing consumer and Home Equity Line of Credit (HELOC) loan applications.

Utilize training tools and resources to educate members and assist them in making informed decisions regarding credit insurance and lending protection products.

Open and service member accounts, including checking, savings, certificates, and Individual Retirement Accounts (IRAs).

Assist members with inquiries and service requests related to account functionality, maintenance, and general account servicing.

Process member transactions accurately and efficiently, including but not limited to account inquiries, check cashing, deposits, withdrawals, transfers, loan payments, and resolving eService-related issues in person and over the phone.

Serve as a backup teller when needed, balancing the assigned cash drawer, Teller Cash Recycler (TCR), and Interactive Teller Machine (ITM) daily, including all negotiable instruments.

Act as backup vault teller as needed, including placing weekly cash orders, receiving and verifying incoming and outgoing cash shipments from the Federal Reserve, distributing vault cash to tellers, and balancing the vault daily.

Identify member needs and actively cross-sell credit union products and services, including lending protection solutions. Meet or exceed minimum sales and referral goals established by leadership.

Provide support to other departments as needed to ensure efficient operations and exceptional member service.

Education & Experience:

• High School Diploma or equivalent.
• Minimum of two years of experience in the financial industry.
• Must have knowledge of various federal regulations and the responsibilities relating to each act of the following:
• Right to Financial Privacy Act
• Regulation E (EFTS)
• Regulation CC (Funds Availability)
• Regulation Z (Truth in Lending)
• Truth in Savings Act
• Bank Secrecy Act (BSA)