Guest Service Representative - Substitute

Job Description

Job Description

Become a Substitute Guest Service Representative at Tricoci University!

About Tricoci University:
At Tricoci University of Beauty Culture, we are committed to delivering exceptional beauty education while fostering a positive environment for students and guests alike. Our mission is to empower students with the skills they need for success in the beauty industry and provide top-notch service to our clients.

Position Overview:
As a Substitute Guest Service Representative, you will fill in during busy periods and staff shortages to ensure a high level of customer service. Your hospitality and proactive attitude will contribute to creating a welcoming experience for students and guests visiting our campus.

Key Responsibilities:

• Greet and assist guests and students in a friendly and professional manner.
• Manage incoming phone calls and respond to inquiries regarding our educational programs and services.
• Schedule and confirm appointments for beauty treatments and consultations.
• Maintain accurate records of client interactions and service appointments.
• Address guest concerns and inquiries promptly and effectively.
• Collaborate with team members to ensure smooth and efficient operations.
• Perform administrative tasks as necessary to support the overall guest experience.

Why Work With Us?

• Join a respected institution with a strong focus on student achievement and beauty education.
• Work in a collaborative and supportive team environment.
• Flexible scheduling options to accommodate your availability.
• Opportunities for personal and professional growth within the beauty industry.
• Employee discounts on beauty services and products.

Requirements

Qualifications:

• High school diploma or equivalent; additional education in hospitality or customer service is a plus.
• Previous experience in customer service or guest relations is preferred.
• Strong communication skills and a personable demeanor.
• Excellent organizational abilities and the capability to multitask.
• Proficiency in Microsoft Office Suite; familiarity with CRM systems is beneficial.
• A positive attitude and a readiness to assist wherever needed.
• Availability for flexible scheduling based on operational demands, including weekdays, evenings, and weekends.

Benefits

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Job Description may be written with the assistance AI

Tricoci University of Beauty Culture, LLC is an E-Verify employer. E-Verify is a registered trademark of the U.S. Department of Homeland Security. The E-Verify Participation Poster and Right to Work Poster are available for your review.