Branch Manager

Job Description

Job Description

Pay Range: $91,313.56 - $144,464.32 Annually as Base (DOE)

Branch Location: 6210 Goodyear Rd. Benicia CA, 94510

Restoration Management Company expects each, and every employee to embrace and apply in their daily activities the following company CORE VALUES: Team Spirit, Integrity, Quality, Humility, and Safety. These, in addition to the requirements listed below, are essential to the success of your career with Restoration Management Company.

Job Summary

The Branch Manager develops and leads a team of Project Managers and Supervisors and is responsible for maximizing revenue and profitability in a specific geographic area by utilizing the expertise and industry knowledge that exists within the team. This position provides direction, development, coaching and guidance to all direct reports while simultaneously managing multiple claims/jobs. Branch Managers are required to be On-Call along with other managers.

Key Responsibilities

Core responsibilities for the position are as follows:

• Serve as point of contact for urgent issues.
• Ensure all segments of branch operations support the timely billing and DSO reduction.
• Promote inter-office communication via regular staff meetings providing direction for the overall success of the branch.
• Establish and maintain strong relationships with adjusters, customers, co-workers and contractors
• Provide direction, leadership and coaching to branch members on current jobs and priorities.
• Continuously promote the company’s services to adjusters and/or potential clients.
• Collaborate and support Sales efforts in meeting corporate revenue objectives.
• Drive Branch level financial success in areas such as Revenue, Profit, Billing, and DSO.
• Conducting regular staff meetings or 1:1s to ensure positive flow of communication
• Ensuring that performance reviews for the branch are processed on-time.
• Making strategic decisions to positively impact branch success and ensure deadlines are met.
• Hire, manage, and maintain a diverse workforce.
• Promote employee growth and development through training.
• Support the Company’s safe workplace policies and practices and promotes adherence.

Experience/Requirements

The position of this role requires the following:

• Proven branch management experience in commercial and residential industry, specifically related to water, fire and/or mold loss.
• Sufficient knowledge of current management techniques and best practices.
• Familiarity with industry rules and regulations.
• Ability to meet target and production goals.
• Results driven and customer relations focus.
• Possesses leadership skills, with ability to motivate and increase morale.
• Basic knowledge of human resource management skills.

Safety Requirements

• Regulatory Requirements: Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards.
• Personal Protective Equipment (PPE): Required PPE may include gloves, masks, goggles, hard hats, and safety footwear. All employees must wear PPE as required for their specific roles and job site conditions.
• Ergonomic Practices: Practice ergonomic principles to prevent musculoskeletal disorders. This includes proper desk setup, using adjustable chairs, and maintaining good posture while seated.
• Office Safety Protocols: Adhere to established office safety protocols to maintain a secure work environment. This includes the following guidelines for the proper use of office equipment and ensuring that workspaces are free from clutter to prevent trips and falls.
• Safety Training: Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling.
• Reporting Safety Concerns: Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation.
• Emergency Procedures: Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes, and emergency contacts.

Physical Requirements

General Physical Abilities:

• Lifting and Carrying: Ability to lift and carry materials or equipment weighing up to 25 lbs. regularly and up to 50 lbs. with assistance.
• Physical Activities: Ability to perform tasks that require, walking, bending, reaching, crouching, kneeling, climb, squat, crawl, lift above shoulder, reach, and twist.
• Sitting and Standing: Prolonged sitting or standing required (in office, driving and/or at job sites). Regular alternating between sitting and standing
• Repetitive Motions: Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry).
• Machinery Operation: Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination.
• Visual Ability : requirement for clear vision (e.g., close work, computer use, eye coordination)

Working Conditions

Office Environment:

• Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers). May involve regular meetings, (in person or zoom) and collaboration with team members.

Field Environment:

• Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties. Duties may involve exposure to different weather conditions (sun, rain, snow, heat).

Hazardous Environments:

• Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE.
• Work after hours and weekends given our 24/7 business operations

Travel Requirements:

• May include travel to and from job sites, requiring the use of company vehicles. Possibility of attending out-of-town training or conferences.