Front Desk Agent

Front Desk Concierge - ROOST RaineyAustin, TXMethod Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.ROOST White House is a design-forward, apartment-style hotel located just steps from the White House in the heart of downtown DC. Set within the beautifully restored Accolade building, it blends the warmth of a modern residence with the elevated service of a boutique hotel. Spacious studio, one-, and two-bedroom apartments feature full kitchens, in-unit laundry, curated furnishings, and thoughtful details that make every stay feel effortless. Guests enjoy access to co-working lounges, a fitness center, and a stunning rooftop retreat with sweeping views of the capital city. It's an ideal home base for both short visits and extended stays, offering comfort, style, and an unbeatable location.Position OverviewWe are seeking a warm, polished, and highly attentive Front Desk Concierge to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests—handling check-ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.Key ResponsibilitiesGreet guests with warmth, professionalism, and genuine hospitalityManage check-ins, check-outs, and reservation inquiries with accuracy and efficiencyAssist guests with questions, requests, and personalized recommendationsMaintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoodsHandle phone calls, emails, and guest communications in a polished, timely mannerCollaborate with housekeeping, maintenance, and management to support smooth daily operationsMaintain a clean, organized, and guest-ready front desk and lobby areaResolve guest concerns with empathy, professionalism, and sound judgmentSupport administrative tasks, record-keeping, and shift documentationQualifications1+ year of front desk, concierge, or guest-service experience (hotel or luxury residential preferred)Strong communication skills and a naturally warm, guest-focused demeanorAbility to multitask and remain composed in a fast-paced environmentProficiency with reservation systems and front-office softwareStrong attention to detail and organizational skillsFlexible schedule, including nights, weekends, and holidaysWhat We OfferCompetitive hourly payOpportunities for growth within a dynamic hospitality groupA collaborative, design-driven work environmentEmployee dining perks across propertiesSick time & vacationHealth, vision, and dental benefits Method Products