Legal Support Specialist

Legal Recovery Specialist Lvl 1 Position Type Full Time Job Shift Day Travel Percentage None Category Customer Service Description Are you looking for a career with growth opportunities (both in pay and advancement)? PROFESSIONAL is one of the Pacific Northwest's largest financial services companies. Our focus is on assisting healthcare and government organizations with their receivables. We do this by having compassionate conversations with consumers about their finances and helping them make the best decisions for their financial health. At Professional, we give you all the cutting-edge technology and training you need to be successful so you can focus on helping consumers become successful themselves. We offer competitive wages and careers with advancement opportunities. We're looking for a self-motivated individual who thrives in a target-driven environment, takes ownership of their performance, and confidently manages their daily workload to meet and exceed collection goals. In addition to comprehensive training and ongoing support, we offer a competitive bonus structure after full training is completed, paid out the 15th of the following month, rewarding team members who achieve specific KPIs and demonstrate consistent performance and commitment to compliance and success. This position is full-time, 40 hours per week on site at our Springfield, OR office. After training, start times vary with a day Saturday rotation, once a month. A day in the life of a PROFESSIONAL Legal Recovery Specialist: Utilize advanced, industry-leading technology to communicate effectively with consumers. Receive training to handle inbound and outbound calls with professionalism and courtesy. Operate modern Accounts Receivable Management and Legal Management System (LMS) software. Collaborate closely with internal Legal Department teams, including Litigation, Small Claims, and Attorneys. Negotiate payment arrangements, address customer concerns, and support consumers on their path to financial stability. Demonstrate strong computer proficiency, including the ability to manage multiple screens and type at least 45 words per minute. Develop foundational skip tracing and settlement negotiation skills for legal accounts. Build a strong understanding of the lawsuit process and legal procedures. Apply sound judgment, attention to detail, and effective problem-solving abilities. PROFESSIONAL employment perks: Starting pay begins at $20.00 per hour (following initial collection training), with additional compensation available for bilingual Spanish skills, college degrees, and prior customer service experience. Competitive monthly bonus structure (following initial collection training) Opportunities for both personal and professional growth. Employment with a stable organization that offers a rewarding and challenging career path. Comprehensive benefits package including health, dental, and vision insurance, along with Traditional and Roth 401(k) plans. Paid time off (accruing 80 hours per year as of day 1 for the first 2 years based on hours worked) and 7 paid holidays (after 60 days of employment) Paid Volunteer and Community Outreach Program, giving you the opportunity to support and serve the community. Casual work environment with access to an onsite gym. Habla Espaol? See what exciting opportunities await Bilingual Legal Recovery Specialists. We offer a Spanish Bilingual pay differential!