Patient Liaison - Medical Practice

Job Type


Full-time

Description

At PALM Health , we're more than a medical and wellness center - we're a vibrant community dedicated to helping people achieve whole-person, optimal well-being. As a Patient Liaison in our Medical Practice , you'll be at the heart of that mission.

We're looking for someone who is caring, collaborative, and committed to service excellence - someone who thrives in a team environment and finds joy in helping others feel supported, informed, and empowered.

What You'll Do

• Serve as the primary point of contact for a designated medical provider, managing day-to-day coordination and communication.

• Ensure providers are fully prepared for their appointments with organized schedules and up-to-date patient information.

• Deliver exceptional client service by educating patients, managing follow-ups, and facilitating post-visit needs like labs, supplements, and referrals.

• Communicate with warmth, clarity, and attentiveness to ensure seamless continuity of care.

• Coordinate with internal and external providers, retrieve medical records, and help relay wellness recommendations in line with our whole-person approach.

• Support team operations by stepping into clinical or administrative roles when qualified and needed.

Who You Are

• You're a clear communicator and compassionate listener who understands the power of meaningful connection.

• You anticipate needs, solve problems, and follow through - with a smile.

• You thrive in a collaborative environment and naturally bring others along with your positivity and professionalism.

• You're passionate about health and wellness and love being part of a team that leads by example.

Requirements

Required Qualifications

• Bachelor's degree (B.S. or B.A.) or Licensed Practical Nurse (LPN) (required)

• One years' medical office experience (required); will consider other combinations of education and experience

• Experience with medical terminology and working in a clinic or hospital setting (required)

• Completion of coursework in medical terminology and medical records (preferred)

• Strong computer and word processing skills (required)

• EMR and scheduling experience (preferred)

Why You'll Love Working at PALM Health

• Join a mission-driven organization where well-being is a way of life.

• Work with experts in medicine, wellness, and hospitality in a beautiful, serene setting.

• Be part of a values-based culture that celebrates warmth, kindness, and professional growth.

• Enjoy comprehensive benefits, access to PALM services, and a community that cares deeply for one another.

If you're ready to grow in your career and be part of something meaningful, we invite you to apply and bring your passion for service and health to the PALM team.