Crew Member

Benefits: Competitive salary Employee discounts Flexible schedule Paid time off Training & development Summary: The Cheba Hut Crew Member is responsible for crafting great food, providing positive interactions, taking pride in their work, and supporting standard operating procedures at the shop level. This position requires the ability to communicate effectively, prioritize tasks, work in a diverse and collaborative environment, and maintain a positive attitude. The Crew Member will report to the General Manager with accountability to the Assistant General Manager (if applicable). Duties and Responsibilities: Engage Customers with Authentic Interactions Strive to go above and beyond customers’ expectations Maintain an “interaction over the transaction” mindset Engage customers in genuine interactions at every opportunity (register, line, lobby, etc.) Have a working knowledge of our products and Cheba Hut history Provide answers to customer questions and make personal recommendations for menu items Accept payments and handle cash on behalf of Cheba Hut per cash handling procedures Create a Unique and Enjoyable Environment for Customers and Coworkers Live our culture every shift – give a damn and take pride – Uphold the “Big 4” Understand “non-verbal” communication to identify customer issues Embrace individuality and be respectful of the people around you Execute a high level of communication skills in both positive and negative situations. Maintain awareness of the “vibe” – identify areas of the shop that need attention Communicate sensitive and pertinent information quickly and effectively Exercise empathy and H.A.R.T. when navigating customer complaints Uphold Product Quality Standards and Abide by Cheba Hut Standard Operating Procedures Stay up to date with standard operating procedures Practice F.I.F.O. to ensure our products are fresh and complete prep in a timely manner Practice correct labeling procedures and verify products are within the shelf life date Utilize recipe cards and follow all steps correctly Maintain proper food handling, safety, and sanitation Maintain a Clean and Safe Work Environment for Customers and Crew Always keep your head on a swivel – high level awareness of surroundings Must have completed Cheba Hut Food Safety and Prevention Training Keep customer service areas clean and sanitized Maintain cleanliness in BOH Perform opening, closing, and shift change duties per standard operating procedures Clean as you go – never leave a mess after a project is completed Understand how to properly clean and sanitize surfacesAbide by shop specific employee health and safety policies Communicate and complete incident reports, when necessary, in a timely manner Required Experience, Skills & Abilities: Uphold Cheba Hut Core Values Think and act shop / customer first Demonstrate integrity Demonstrate self-direction State required food handling and alcohol safety certifications Willingness to solve complicated problems and see projects through to completion Analytical skills to study problems and records to identify solutions Team-oriented attitude Ability to manage time and effectively prioritize numerous projects at one time Strong interpersonal skills to develop and maintain crew and customer relationships Willingness to adopt S.O.P. changes Working Conditions: Ability to lift 47lbs Stamina to work an 8 -hour shift Ability to stand for up to 8 hours per day Ability to work under mentally and physically stressful situations Ability to work in team environment with high levels of collaboration Ability to handle a variety of foods including meat, cheese, breads, sauces, and vegetables Overtime may be required Must be comfortable with marijuana themed culture #J-18808-Ljbffr Cheba Hut