Customer Fleet Specialist (Onsite)

Customer Fleet Specialist (CFS)

Pratt & Whitney is seeking a Customer Fleet Specialist (CFS) to support the China Region. The CFS will work closely with Customer Fleet Directors and Customer Focus Teams to drive customer satisfaction by managing issues the customer may experience operating and maintaining P&W products. Duties will include technical and business realms and will involve direct interface with the airline customer.

What You Will Do:

• Developing and maintaining shop visit forecasts for customer specific P&W powered fleets.
• Working with the customer, P&W, the airframers and other related organizations to develop and execute fleet management plans aimed at resolving fleet technical issues. Assisting in communicating plans and coordinating resources required to mitigate operational disruptions and AOG's.
• Proactively managing emerging fleet technical issues.
• Preparation of technical presentations.
• Special "stretch" projects.
• Managing the customer relationship to ensure seamless service, measuring customer satisfaction using formal and informal customer feedback. Driving internal organizations' action plans, and continuously monitoring and providing customer input to address and resolve customer issues.
• Working closely with P&W Engine Services in the management of Fleet Management Plans (FMPs) and other long-term agreements.
• Working with customer, PW Sales and internal organizations to develop support proposals to address non-contractual concessionary claims.
• Identifying and communicating sales and service opportunities to appropriate business unit and / or sales directors.
• Direct engagement with CBO Culture Council, weekly CFD meeting, Field Rep Council and other CBO-related forums.

Qualifications You Must Have:

• Bachelor Degree in Engineering 5 years of experience; Or an Advanced 3 years of experience to include the following:
• Commercial aerospace business knowledge
• Solid understanding of commercial engine business as is knowledge of commercial turbofan design, development, operation or overhaul / repair.

Qualifications Preferred :

• Strong interpersonal skills to successfully interact with a wide range of stakeholders on a daily basis to support both internal and external customers.
• Ability to manage shifting priorities in a timely manner.
• Ability to have influence across organization as related to the customer needs and priorities.
• Fluent in mandarin

This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.