Operations Coordinator

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Operations Coordinator (Home Care Operations)

$28-$30/hour + full benefits
Remote (Must live in CA) | Full-Time
Monday-Friday, 11:00 AM-8:00 PM
About the Role

Tandem Care is hiring an Operations Coordinator to provide cross-line operational support across our Continuous Care, Targeted Care, and On Demand service lines.

This role is designed for someone who thrives in fast-paced, high-volume home care operations and is comfortable being the operational "floor" during the late-morning through evening window. You'll help keep service running smoothly as the day team transitions off shift - answering client and caregiver calls, handling same-day and next-day schedule changes, supporting scheduling logistics, documenting updates, reviewing visit notes for compliance issues, and executing recurring operations tasks.

This is not a passive administrative role. You will be actively helping solve real-time operational issues across multiple care programs, communicating with clients and caregivers, coordinating with internal teams, and making sure nothing falls through the cracks.

If you are organized, calm under pressure, detail-oriented, and energized by keeping a busy operation moving, this role may be a great fit.
What You'll Be Doing

• Answer inbound calls from clients, families, and caregivers across Tandem's 3 service lines
• Triage calls professionally, document updates clearly, and route follow-up to the appropriate team member
• Take over reactive schedule support in the afternoon, including caregiver call-outs, same-day changes, and next-day adjustments
• Process schedule requests for families who need to add, move, or adjust care visits
• Support the scheduling team with schedule mechanics when needed
• Return and resolve voicemails received during your shift
• Review caregiver visit notes for completeness, basic professionalism, and obvious safety concerns
• Escalate urgent client or caregiver issues to the appropriate manager
• Monitor caregiver engagement signals, including visit note completion, app usage, and responsiveness
• Help identify patterns that may indicate caregiver reliability or retention concerns
• Execute recurring operational tasks, including payroll audits, billing audits, reimbursements, long-term care insurance submissions, and holiday billing support
• Support caregiver recognition efforts, including birthdays, anniversaries, milestones, and post-difficult-visit check-ins
• Maintain accurate documentation of all client and caregiver interactions
• Post an end-of-shift summary so the morning team knows what was handled, what is pending, and what needs attention first thing the next day
• Collaborate closely with Operations, Care Coordination, Scheduling, Recruiting, and Care Management teams to ensure consistent service delivery

This Role Is a Great Fit If You...

• Have worked in a licensed home care agency and understand how quickly schedules, client needs, and caregiver availability can change
• Are comfortable being on the phone with clients, families, and caregivers throughout the day
• Can stay calm and solution-oriented when a caregiver calls out, a client needs a schedule change, or multiple issues happen at once
• Are highly organized and able to keep track of many moving pieces
• Communicate clearly and document thoroughly
• Understand that follow-through matters and that small details can impact client safety and service quality
• Are comfortable working across multiple teams and service lines
• Can distinguish between what needs immediate escalation and what needs to be documented for follow-up
• Are proactive, reliable, and able to work independently in a remote environment
• Enjoy operational problem-solving more than traditional administrative work

Qualifications

• 2+ years of experience in home care operations, scheduling, care coordination, client services, or a similar role within a licensed home care agency
• Direct experience communicating with caregivers and clients in a fast-paced care environment
• Experience with schedule changes, call-outs, client requests, or caregiver support strongly preferred
• Comfortable working remotely while staying highly responsive and organized
• Strong written and verbal communication skills
• Strong documentation habits and attention to detail
• Ability to manage competing priorities and frequent context switching
• Bachelor's degree preferred, but not required

Why Join Tandem

• Competitive pay: $28-$30/hour, based on experience
• Full-time, consistent schedule
• Comprehensive benefits, including medical, dental, and vision
• 401(k) with company match
• Paid time off
• Fully remote role with a highly collaborative team
• Clear structure, systems, and expectations
• Opportunity to support multiple service lines and gain broad operational exposure
• Meaningful work that directly impacts client safety, caregiver support, and quality of care

Ready to Apply?

If you have real home care operations experience and are ready for a role where organization, communication, judgment, and follow-through matter every day, we'd love to hear from you.