Public Safety Dispatcher III

Public Safety Dispatcher III

Under the general direction of the Public Safety Dispatch Supervisor, the Public Safety Dispatcher III is part of the Airport Police Department that coordinates with AOC operations dispatchers, monitors and dispatches public safety and security activity within the airport and surrounding area 24 hours a day. The position requires enhanced knowledge of the Public Safety Dispatch Center is responsible for assisting and developing new Public Safety Dispatchers as assigned through complex responses as well as answering emergency phone calls, processing sensitive information, and dispatching first responders by radio when required. Will serve as a Lead Dispatcher when assigned. This position requires flexibility to work rotating shifts, including days, evenings, overnights, weekends, and holidays, to meet the demands of our 24/7 operations. Requires availability for emergency call-in.

Supervises Others: No

FLSA Status: Non-Exempt

Compensation: $28.00+ Based on experience

Essential Functions:

• Monitors airport audio and video communication systems.
• Gives continual guidance and instruction to Public Safety Dispatch I personnel to enhance their knowledge.
• Assists the Public Safety Dispatch Supervisor in developing enhanced training.
• Receives incoming 911 emergency and non-emergency calls for assistance, makes inquiries to solicit relevant information, and assesses information to determine the nature and urgency of calls for assistance.
• Determines the location of the incoming emergency and non-emergency calls initiated from landlines or cellular phones using a Global Positioning System (GPS).
• Enters operations or public safety-related information into the Computer Aided Dispatch (CAD) system and redirects calls to specific or alternate emergency responding agencies or departments.
• Dispatches emergency response personnel using digital and analog voice communications equipment and/or an emergency computer dispatch system.
• Initiates emergency and non-emergency callbacks to obtain or provide additional information or to follow up on disconnected calls.
• Operates various computer systems and programs, including aviation-specific systems, airport facility systems and equipment, security alarm systems, and closed-circuit television (CCTV) systems.
• Accesses and enters sensitive law enforcement data in local, state, and federal databases for investigative purposes, including the Florida Crime Information Center (FCIC) and the National Crime Information Center (NCIC) databases.
• Researches local, state, and federal databases when requested or when circumstances dictate to review criminal justice records, search for outstanding warrants, locate other relevant data, and provide information to emergency response personnel before arrival at the emergency location.
• Activates the Authority emergency communications notification system to notify tenants and authorities of emergencies, impending severe weather, and other critical airport operational impacts.
• Responds to requests from the general public and tenants regarding airport operations and public safety issues.
• Regular and reliable attendance is required as an essential function of the position.

Competencies:

• Collaboration: Able to bring people together to leverage their skills, talents, and knowledge to achieve a common purpose; Creates synergy, resulting in a combined effort with greater results than those achieved by individuals.
• Self-Management: Manages own time, priorities, and resources to achieve goals.
• Goal Orientation: Being persistent and showing perseverance in achieving concrete and tangible results out of personal responsibility; getting optimum results from situations; being ready to take action and showing tenacity in case of obstacles or resistance.
• Dependability: Being trustworthy, punctual, and reliable, consistently fulfilling commitments and responsibilities, and being counted on to deliver quality work on time, demonstrating a consistent and predictable performance level across tasks and situations.

Required for All HCAA Jobs:

• In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.
• Complies with all HCAA Policies, Procedures, and Standards.

Qualifications:

• High School Diploma or equivalent.
• Must possess a valid Florida Driver License.
• One (1) year experience in dispatching calls for assistance or performing customer service duties. Or equivalent combination of education, training, and experience.
• Must Complete Airport Police Public Safety Dispatch Training Program within 6 months of hire.
• Must have Florida Department of Health 911 Public Safety Telecommunicator Certification within one year of hire.

Knowledge, Skills, and Abilities:

• Knowledge of CJNET, FCIC, and NCIC law enforcement databases.
• Knowledge of CJIS Security Clearance Expectations within the Airport Operations Center.
• Knowledge of the Airport Communication Center regulations and standard operating procedures and airport operations and public safety dispatching systems related to the area of assignment.
• Knowledge of airport operations, law enforcement, emergency medical, and fire terminology based on the area of assignment.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with others within and outside the Authority.
• Ability to handle restricted, sensitive, and confidential information.
• Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.
• Ability to give direction and guidance to less experienced personnel in a constructive way.
• Assist PSD supervisors in developing enhanced training for unit.

Physical Abilities:

• Occasional standing & walking
• Continuous sitting
• Occasional lifting up to 50 Ibs
• Occasional bending, stooping, pushing, pulling & dragging
• Continuous typing
• Occasional use car/light truck

The Hillsborough County Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors. The Hillsborough County Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application, testing and hiring process. The decision to grant reasonable accommodation requests will be made case-by-case.