Onsite Customer Service Representative

Customer Service Representative

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

One of the fastest-growing HOA management companies in Northern California is looking for a full-time on-site Customer Service Representative to join our team in Modesto, CA! Common Interest Management Services is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding servicecome join our team!

Why Work at CIMS?

At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package that includes vacation, sick, holidays, 401k, medical, dental and vision. Additionally, our Social Committee organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities! Pay range from $21- $23/hour per year (direct experience highly considered).

How You'll Make An Impact

You will be a part of our Administrative and Customer Service Team providing administrative support and customer service for multiple homeowners' associations, working with the Community Association Managers and Senior Management staff.

• Working closely with the Community Association Manager and Senior Management staff to provide administrative and customer service support
• Answering telephone calls and responding to emails in a professional and courteous manner
• Issuing, tracking and following-up on work orders for community maintenance and repair
• Handling violations of community CC&Rs by issuing and tracking violations
• Tracking and managing architectural applications submitted by homeowners
• Managing building key/gate remote distributions
• Greeting clients and facilitating their requests
• Preparing and distributing document packets for meetings
• Maintaining spreadsheets, excel report tracking and Data Entry
• Preparing letters, newsletters and other correspondence
• Filing of mail, paper and electronic documents

Requirements

What You Bring

• 2+ years of customer service experience with a clear track record of great customer service.
• Someone who is extroverted and loves to talk with new people.
• High school diploma
• Experienced with Microsoft Office (Word, Excel, Outlook) and a customer relationship management software.
• A professional, pleasant phone presence and the ability to handle clients
• A clean driving record, valid driver's license and current car insurance
• Strong time management and organizational skills with an ability to multi-task.
• Experience in HOA management, property management, real estate, or escrow is a plus.

Location: 605 Standiford Ave, Suite I, Modesto, CA 95350

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.