HRL Front Desk Assistant F/W (Student/Work Study)

Front Desk Staff Member

A resume is required in order to be considered for the position. Please upload your most current resume with your application.

Responsibilities*

Front Desk Staff Members are responsible for assisting residents and guests. In addition, front desk staff members are responsible for:

• Responding to inquiries at the desk and answering and responding to telephone calls
• Assist with HRL move-in and move-out procedures at the front desk and completing appropriate documentation (Move out Envelopes, Key Records, Room Condition Reports, etc)
• Checking in and out available equipment
• Check in and out of residents, guests, and visitors of residents
• Answering the desk phone professionally, taking detailed messages, and answering questions
• Assist residents/guest with maintenance requests
• Sort and distribute residents' mail and packages
• Assist residents who are locked out
• Maintain a clean and organized front desk/lobby area
• Complete paperwork and administrative assignments given by HRL main office and/or Hall Directors in a timely manner, including but not limited to equipment check-out, emergency procedures, key issues, shift log, etc.
• Complete incident reports accurately and in a timely manner
• Keep supervisor informed about concerns, incidents, etc. regarding desk operations
• Attend mandatory staff meetings and trainings (both in-person and virtual)
• Miscellaneous duties at the buildings' front desks, areas around the buildings, or around campus during the daytime desk shift.

• Ask for and check all resident and guest Mcards, building sticker, and guest pass of each person entering the building
• Sign in and sign out all guests
• Verify residents by checking MCard and verification prior to making new keys
• Confront policy violations that occur in the desk/lobby area
• Adhere to lockout procedures and key card distribution procedures
• Always being alert. Do not wear headphones and limit watching streaming services, social media, or television
• Have building cameras on one of the desk screens at all times (if applicable to residential building)
• Know emergency procedures and when it is appropriate to contact RAs on duty, DPS, Housing Office, etc.
• Participate and respond to fire alarm, severe weather, active shooter and other alarms or drills

• Serve as an information source to residents, parents, guests
• Respect and maintain confidentiality
• Promote an appreciation and respect for diversity within the community
• Be a positive role model for residents and other staff members
• Support and implement the mission and goals of Housing and Residential Life
• Model ownership and pride in facility
• Maintain a professional demeanor and attitude at all times
• Apologize for any issues reported and offer solutions to the best of your ability. Any situations you can not handle should be reported to the direct supervisor
• Serve as a concerned, non-judgement, impartial desk assistant with a goal to resolve problems and issues
• Foster relationships with individual residents and staff by remaining accessible and approachable
• Attend required training and staff meetings during employment
• Help create an environment that enhances the overall Housing and Residential Life experience and team.
• Serve as a role model and abide by all policies outlined in the Community Living Standards at the University of Michigan - Flint and the Student Code of Conduct

• Be available to work midnight, early morning, weekend and over breaks
• Must be available to attend all training, meetings, and development sessions
• Must be available to work all assigned shifts and be on time

• Please be advised that this position will include an employee evaluation at the end of each academic year to determine if a DA is eligible to return on staff the following academic year

What You'll Do

The Front Desk Staff Member is essential to the success of the students in the residence halls. The staff in Housing and Residential Life will be committed to an educational approach in order to provide for the most meaningful experience for our residents. One of the key responsibilities of the front desk is that of safety and security.

Required Qualifications*

• Have a minimum cumulative and semester 2.5 GPA at the time of hire and must maintain a minimum 2.5 GPA while employed. (GPA is checked throughout employment.)
• Positive, punctual, and reliable
• Be enrolled and registered for courses at UM-Flint
• Must be able to work at least 6 hours a week (2, 3 hour shifts) during the fall/winter semesters
• Must be able to pass a formal background check through the University of Michigan
• Must be organized, punctual, professional, positive, reliable, and be able to multi-task in a face paced working environment
• Be in good social standing with the University as defined by the Student Code of Conduct and maintain good social standing during employment by following the Community Living Standards at the University of Michigan - Flint and the Student Code of Conduct.

By submitting this application, you are waiving your privacy rights as outlined in the Family Educational Rights & Privacy Act (FERPA) and allowing staff within Housing and Residential Life to view your transcript in order to confirm your academic eligibility for this position. By submitting this application, you are authorizing the Office of the Dean of Students to release your student conduct history to confirm your conduct eligibility for this position. This will remain in effect for the duration of employment.

Desired Qualifications*

• Previous experience in customer service setting
• Work study award for the upcoming academic year

Modes of Work

Onsite The work requires, or the supervisor approves a fully onsite presence. Onsite is defined as a designated U-M owned or leased work location within or outside of the State of Michigan

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of three calendar days. The review and selection process may begin as early as the fourth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.