Spa Concierge - $12/HR + incentives (up to $20-$22 per HR)

Job Description

Job Description

Spa Concierge — $12/hour + incentives; potential earnings of $20–$22/hour

Salamander Middleburg | Middleburg, VA

Create a welcoming experience at our Forbes Five-Star spa. Salamander Middleburg is seeking a Spa Concierge Agent who enjoys helping guests, delivers attentive service, and takes pride in making every visit special.

Our luxurious, nature-inspired Spa offers personalized wellness experiences through integrative treatments and holistic therapies. Join a team dedicated to exceptional hospitality, well-being, and memorable guest experiences.

As a Spa Concierge Agent, you will welcome guests, coordinate appointments, and help ensure a seamless experience throughout the salon and spa.

• Greet guests warmly and assist with questions, appointments, and service requests.

• Schedule spa and salon services for individuals and groups using spa reservations software.

• Recommend treatments, retail products, and resort amenities based on guests’ needs and preferences.

• Support daily revenue goals through service recommendations and retail sales.

• Maintain knowledge of spa treatments, products, resort services, activities, and hours of operation.

• Respond to guest concerns promptly, professionally, and courteously.

• Prepare accurate daily schedules for service providers.

• Help keep spa areas, including locker rooms, clean, welcoming, and stocked.

• Monitor supplies and submit replenishment requests to the Spa Manager.

• Review daily guest information to anticipate needs and personalize service.

• Previous guest service experience.

• A warm, professional approach and strong communication skills.

• Strong organization skills and attention to detail.

• Ability to coordinate appointments for individuals and groups using reservations software.

• Confidence recommending spa services and retail products.

• Ability to remain calm, courteous, and helpful in a busy environment.

• Availability to work weekends and holidays as needed.

• Must be at least 18 years old.

• High school diploma preferred.

Benefits are subject to eligibility and employment status.

• Medical, dental, and vision coverage.

• 401(k) plan for eligible full-time Service Professionals.

• Generous paid time off and eight company-paid holidays.

• Employee, friends, and family discounts on room stay at Salamander properties.

• Access privileges and discounts on dining, retail, spa, and other resort amenities.

• Complimentary meals during shifts.

• Employee recognition programs and career growth opportunities.

Bring your hospitality experience to a welcoming team committed to Forbes Five-Star service. Help our guests relax, recharge, and enjoy a personalized spa experience.

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment, including decisions to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

IND123