Customer Service Representative - Bilingual

Would you like to join a team where you can make a difference and have fun doing it? Join Florida Tile! For over sixty years, Florida Tile has consistently taken the lead as an innovator by implementing new technology, delivering high quality products and protecting our indoor and outdoor environments. We provide a wide range of benefits and a family-friendly work environment. If this sounds like what you're looking for, apply to Florida Tile today!

SUMMARY:

This position will be responsible for all functions of inventory handling and will process customer orders received either in person, via telephone, fax or internet. This position will assist the Branch Manager / Branch Operations Manager, and other branch associates as needed. Responsibilities will also include maintenance of inventory, receipt, shipment of goods, telephone encounters and other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accurately prepare orders by pulling material from stock.
• Participates in the shipping of company goods to various customers.
• Verifies accuracy of shipments.
• Processes paperwork and signatures of shipments.
• Operates forklift in a safe and efficient manner.
• Pulls orders via pick ticket and handles pick ticket process.
• Loads and unloads delivery trucks for the purpose of receiving stock and preparing for transport.
• Participates in physical inventory for the purpose of verifying stock and identifying gains/losses.
• Cleans warehouse for the purpose of safe and sanitary workplace.
• Perform stock and price checks for customers and other branches.
• Additional duties as assigned.

QUALIFICATIONS:

• At least two years of inventory handling and experience.
• Ability to perform and understand basic math and written procedures.
• Excellent verbal communication skills.
• Basic computer literacy; SAP experience is a plus.
• Ability to meet deadlines and schedules with little supervision.
• Forklift experience is a plus.
• Warehouse experience is a plus.
• Flooring or tile industry experience is a plus.
• High School Diploma/GED required
• Ability to lift 50 to 80 pounds on a regular basis
• Must be bilingual.

Florida Tile provides an array of benefits to meet the diverse needs of our employees. Our comprehensive benefits program includes:

• Medical, Dental, and Vision Plans
• Flexible Spending Accounts
• Employee Wellness Program
• Employer Paid Short- and Long-Term Disability
• Employer Paid Life Insurance
• Supplemental Life, AD&D, Accident, and Critical Illness Coverage
• 401(k) Retirement Plan and Employer Provided 401(k) Matching
• Tuition Reimbursement
• Paid Time Off

Florida Tile is committed to treating people fairly and respectfully, we are committed to a policy of equal employment opportunity in the people we hire, the manner in which they are trained, their selections for promotions and transfer, and in all other aspects of employment. Your ability and performance are the keys to your success here at Florida Tile, regardless of your age, race, color, marital status, sexual orientation, sex, religion, creed national origin, political ideology, veteran status, or the presence of any sensory, mental, or physical disability unrelated to the ability to perform the job, in accordance with applicable law.