Network Engineer - Zscaler

Job Overview The Network Engineer will directly support the Zscaler Platform Manager in executing product strategy, technical implementations, and customer-success initiatives across customer's global network and security platforms. The role translates strategic vision into operational excellence through hands-on network engineering, Zero-Trust security deployment, and customer-facing delivery. Job Description Strategic Implementation Support Execute deployment plans aligned with the Zscaler Platform Manager’s product roadmap and strategic direction. Implement Zscaler’s Zero Trust Exchange platform and broader network-security solutions using approved architecture and best practices. Configure and deploy network and security services (routing, segmentation, firewalls, ZIA/ZPA, VPN) to meet enterprise requirements. Support proof-of-concept (POC) deployments and pilot projects to validate technical feasibility. Provide technical insights and field feedback that inform product-enhancement decisions. Technical Excellence & Quality Assurance Provide tier-2 and above support for complex network and Zscaler-related deployment issues, escalating advanced challenges when necessary. Conduct system-health checks, capacity planning, and performance optimization across network and security platforms. Troubleshoot multi-system problems (LAN/WAN, cloud connectivity, Zscaler services) using industry best practices. Collaborate with cross-functional engineering teams on continuous-improvement initiatives. Maintain technical documentation and configuration guides in line with standardization efforts. Customer Success & Stakeholder Engagement Deliver white-glove implementation services that align with customer-success objectives. Provide technical advisory support via multiple channels while maintaining service-quality standards. Conduct training sessions for IT staff and end users; develop playbooks and runbooks as needed. Gather customer feedback and requirements to inform market analysis and product-development priorities. Operational Support & Process Improvement Execute deployment processes following standard operating procedures. Identify opportunities for process optimization and efficiency improvements. Participate in cross-functional collaboration initiatives and knowledge-sharing programs. Contribute to the development of technical best practices and reference architectures. Requirements Experience Minimum 5 years of hands-on experience in enterprise networking (routing, switching, firewall administration, proxies, loadbalancers, and network-security operations). Core Technical Skills Zscaler Expertise - Proven experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) configuration & management Firewall Management - Advanced experience with firewall rules, policies, and enterprise-security implementations Network Fundamentals - Strong knowledge of TCP/IP, routing protocols (BGP/OSPF), VLANs, QoS, and network segmentation VPN & Zero Trust - Comprehensive experience in VPN deployment, troubleshooting, and integration with Zero-Trust architectures Authenication Systems - Proficiency with SAML, OAuth, and modern authentication protocols; identity-provider integration (Okta, Azure AD) Cloud Platforms - Extensive knowledge of Azure and other cloud-security platforms; SaaS integration Virtualization - Experience with virtual-machine management and cloud-infrastructure deployment Advanced Technical Capabilities Deep understanding of internet protocols and information-security frameworks. SIEM integration for log ingestion and correlation. Automation proficiency (Python, Terraform, Ansible, and other scripting languages) for deployment and configuration management. Familiarity with Microsoft 365 (Exchange, OneDrive, Intune, SharePoint) administration. Preferred Certifications & Skills Zscaler Certified (ZDTA, ZDTE, or equivalent) Cisco CCNA/CCNP (or comparable networking certification) Experience with Palo Alto, Cloudflare, Versa, SD-WAN, or other next-generation security vendors Bilingual capabilities to support a diverse customer base Advanced experience in Azure, AWS, OCI, and other cloud environments and cloud-security implementations Professional Competencies Advanced troubleshooting for complex, multi-system problems. Excellent analytical, problem-solving, and documentation skills. Strong organizational ability to manage multiple concurrent deployments. Outstanding written and oral communication, able to translate technical concepts to varied audiences. Proven ability to work independently with minimal oversight while maintaining high quality standards. #J-18808-Ljbffr Virtual Tech Gurus