Technical Manager

Mgr - Technical Production Brand: Matthews Memorialization Line of Business: Bronze NA Location: Aurora, IN, US, 47001 Req ID: 16266 POSITION SUMMARY The Mgr - Technical Production provides a sellable technical resource and leadership for key Division target customers and internal branch technical people. This role assists in new account acquisition and existing target account growth. JOB RESPONSIBILITIES Facilitates daily efforts to obtain, maintain, and grow sales from existing customers through value-added technical support. Develops internal training programs; provides on the job coaching for employees designed to increase value and margins with customers. Keeps abreast of advances in new technology, equipment and emerging trends in packaging that can grow the business' position in the packaging industry. Reviews working practices to ensure measurable improvements in productivity and knowledge transfer supported by S.O.P.'s. Attends design, pre-artwork, pre-press, and print runs on behalf of key customers. Advises on print process suitability and the development of designs and pre-press for designated printing processes. Analyzes, measures and evaluates printed material, advising solutions to customer for print related problems. Additional duties as assigned. QUALIFICATIONS / REQUIREMENTS Bachelor's Degree in Business, Engineering or related field Advanced degree (MBA, Master's) preferred 8+ years progressive technical resource management experience; or equivalent combination of education and experience 5+ years in a leadership role Routine travel either locally, nationally, and/or internationally may be required. High degree of proficiency in MS Office Suite, Outlook & Internet applications. Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills. Strong verbal and written communication skills (including analysis, interpretation, & reasoning). Solid understanding and application of mathematical concepts. Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients. Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment. Ability to work with and influence peers and management. Self-motivated with critical attention to detail, deadlines and reporting. PHYSICAL ASPECTS / WORK ENVIRONMENT Regularly required to stand; walk; sit; and talk, hear and see. Occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals to perform the essential functions. Matthews Memorialization is a leader in the memorialization industry, committed to supporting customer business growth and helping families transition from grieving to remembrance. We achieve this by delivering products of exceptional craftsmanship along with value-driven programs and services. Matthews Memorialization is a Matthews International (MATW) company. Matthews International is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs. We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other status protected by applicable federal, state, or local laws. Minorities/Women/Veterans/Disabled are encouraged to apply. If you require a reasonable accommodation to complete the application process, please contact our Human Resources team.