Field Service Technician

Job Description

Job Description

Job Title: Field Service Technician

Job Description

This Field Service Technician role focuses on performing startup, commissioning, troubleshooting, and maintenance services on a full range of electrical power distribution products at customer sites. You will work directly with end users and contractors to ensure systems are installed correctly, fully tested, and functioning properly prior to energization. The position requires a highly self-motivated professional who is comfortable traveling frequently, solving complex technical issues in the field, and providing clear, professional communication to customers.

Responsibilities

• Execute detailed system startup checklists at customer sites to ensure proper installation and operation of all components.
• Program CPM devices and third-party meters on-site and verify correct configuration and communication.
• Identify, diagnose, and resolve complex network issues related to metering and monitoring systems.
• Use terminal emulator programs such as PuTTY to perform device configuration, troubleshooting, and network support.
• Provide programming and networking support to customers over the phone as needed.
• Complete startup certification reports and meter commissioning reports using provided templates and accurately enter all required data.
• Interact professionally and respectfully with customers and contractors while on job sites, representing the company in a positive manner.
• Obtain and utilize a Level 1 Thermography Certification to perform IR scans on energized busway components during routine service visits.
• Prepare and submit thermography reports based on IR scan findings and recommend corrective actions where needed.
• Diagnose and repair on-site issues reported by end users and contractors, ensuring timely resolution and system reliability.
• Train and mentor internal team members and third-party technicians on on-site service procedures, best practices, and troubleshooting methods.
• Identify and propose new service offerings based on observations and feedback from customers and contractors.
• Recommend and specify testing equipment required for new or existing on-site services to improve efficiency and enhance testing depth.
• Use power and hand tools safely and effectively while performing installation, maintenance, and repair tasks.
• Travel frequently to customer locations by car and airplane, including making overnight trips and staying in one location for multiple consecutive nights when needed.
• Follow safety procedures and use personal protective equipment as required on active construction sites and customer facilities.
• Maintain accurate records of work performed, including service reports, test results, and customer communications.

Essential Skills

• Superior attention to detail when performing system startups, testing, and documentation.
• Strong verbal and written communication skills to interact effectively with customers and contractors.
• Basic experience with Microsoft Windows and Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to use terminal emulator programs such as PuTTY for device configuration and network troubleshooting.
• Basic knowledge and experience working with electrical components and systems.
• Experience using power and hand tools for installation, maintenance, and repair tasks.
• Ability and willingness to travel frequently by car and airplane to customer sites, including overnight stays of up to four consecutive nights or longer on rare occasions.
• Valid driver’s license and the ability to rent vehicles for travel to customer locations.
• Ability to obtain government-mandated security clearances and a passport for access to secure sites and international travel.
• Willingness to complete mandated training and certification programs, including Level 1 Thermography Certification.
• Demonstrated customer service mindset with the ability to remain professional and respectful on job sites.
• Physical ability to stand for prolonged periods, climb ladders, work while standing on ladders, and lift and carry up to 75 lbs occasionally and up to 25 lbs on a daily basis.
• One year of technical working knowledge with the relevant product lines or similar electrical distribution systems.

Additional Skills & Qualifications

• Familiarity with a broad range of electrical service, maintenance, and field technician work.
• Experience in troubleshooting, preventive maintenance, and repair of electrical and mechanical systems.
• Experience in data center environments, data center maintenance, or construction settings.
• Comfort working in customer-facing roles that require strong customer service and problem-solving skills.
• Experience in maintenance technician roles or similar technical service positions.
• Basic understanding of thermography and willingness to expand skills through formal certification.
• General proficiency with Microsoft Office tools for creating reports, tracking data, and communicating with stakeholders.
• Interest in identifying new service opportunities and contributing ideas to expand service offerings.

Why Work Here?

You will join a team that invests in your safety, skills, and long-term growth through company-paid training and certifications, including programs such as OSHA 30, lockout/tagout, and equipment safety. The role offers a structured travel schedule focused on Monday through Friday work, with the expectation that you are home every weekend, supporting a healthy work-life balance and ample free time outside travel commitments. You will receive access to a company card, mileage reimbursement, tool reimbursement options, and rental vehicles when needed, helping you perform your work efficiently and comfortably. The compensation package includes an annual performance-based bonus opportunity, overtime pay after 40 hours, a competitive 401(k) match, and a generous paid time off program with vacation days and a floating holiday. You will also have the opportunity to travel, including occasional international trips to regions such as Western Europe, adding variety and professional enrichment to your work experience.

Work Environment

This role is primarily field-based, with work performed at customer sites that may include active construction environments and operational facilities. You can expect to travel up to approximately 90% of the time via car and airplane when acting as a Service Technician, with overnight stays as needed. Work conditions may require the use of personal protective equipment in certain areas, and you will often work around electrical systems and mechanical equipment. The position may involve long days at customer sites, standing for extended periods, climbing ladders, working from ladders, and lifting and carrying equipment and tools weighing up to 75 lbs occasionally and up to 25 lbs daily. You will regularly use power and hand tools, as well as laptops and software such as Microsoft Office and terminal emulator programs like PuTTY. The travel schedule is generally Monday through Friday, with the expectation of returning home on weekends, and you will follow standard safety procedures and site-specific requirements throughout your assignments.

This is a Permanent position based out of Ann Arbor, MI.

The pay range for this position is $55000.00 - $85000.00/yr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 6, 2026.

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Company Description

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.